I was quite shocked that the first room given to me had rubbish overflowing from the bin, with pieces of food and crumbs littered all over the floor.
While I understand the cleanliness of the room largely depends on guests who I will be sharing the room with, but guests who are checking in would appreciate if the room is properly cleaned and the bed sheets folded, not in a crumpled mess.
After letting the staff at the reception know about the dirty room, he informed me that the room will only be cleaned tomorrow morning, but agreed to let me change to another room when I requested. (Although the bed in the new room is still messy, but at least the room is clean. So thanks!)
Guests who are planning to use the lockers provided in the room, make sure to bring your own lock. The lock should not be larger than 28mm, otherwise it will not fit. I was told that I can also buy a lock at the reception counter if I wish.
The WiFi service was pretty slow and can sometimes get disconnected. After speaking with my roommate (who have stayed at Billabong for the past 3 weeks), he, too experienced the same problem. So make sure you have a reliable data plan before checking in!
The free breakfast provided from 6AM to 10AM is nice. There's coffee, tea, milk, cornflakes, chocolate rice cereal, and muesli to choose from, along with toasts and a variety of jams and spreads. Appreciate the variety!
Overall, it's a good experience staying at Billabong. Nice location, friendly staff.