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Jason at the front desk went above and beyond to make our stay truly wonderful. During a very difficult time—our son required emergency surgery at nearby Clínica Bíblica—Jason showed incredible kindness and support. He anticipated our needs, accommodated every request with genuine care, and consistently checked in to ask how our son was doing. I sincerely hope Gran Hotel recognizes what an exceptional team member they have in him. Beyond Jason, the porters and concierge staff were also excellent—friendly, attentive, and professional. The food at the hotel was very good, with the brunch standing out as a highlight. The location is ideal—within walking distance to several museums and just across the street from the National Theatre. All in all, a fantastic hotel in a prime location. You really can’t go wrong here. And if you have the chance, be sure to ask for Jason.

Need and nice hotel with good vibes. Standard room are well furnished and spacious. Close to highway has uses as well as minuses (noise). Nice fitness area. We had to catch early morning flight. Free shuttle was nice. Packed breakfast was made available. Limited dining options outside of the hotel.

The room and bathroom were immaculate and roomy. We had a wonderful dinner in the hotel restaurant up on the 4th floor looking out over the city. We ate in the lovely outdoor dining area surrounded by bougainvilleas. It was the best good of our trip to Costa Rica. The breakfast buffet the next morning was very nice with many options and excellent service.

Everything was fine. The food, workers, pool, except my room the shades were almost transparent transparent,

Very friendly staff

We wish we would have stayed here sooner! We have stayed at multiple ABnB’s and other places and this place is by far one of our favorites. We will be back soon!