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Hotel Allen

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Allen

View from property
Front of property
Fridge, coffee/tea maker, electric kettle
Outdoor pool
Shower, towels

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
Eyre Street, North Ward, QLD, 4810
  • The Strand Beach
    3 min walk
  • Queens Gardens
    3 min walk
  • Strand Park
    7 min walk
  • Townsville, QLD (TSV)
    11 min drive

Room options

View all photos for Quadruple Room

Bed sheets

Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Quadruple Room

Bed sheets

Standard Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Triple Room

Bed sheets

Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room

Bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Bed sheets

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Bed sheets

Studio Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Bed sheets

Suite

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Studio Suite

Bed sheets

Family Studio Suite

  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Single Room

Bed sheets

Single Room

  • Sleeps 1
  • 1 Twin Bed

Similar properties

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4.2 out of 5, Very good, (598)
The price is AU$172
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Rambutan Resort

About the area

Townsville

With a stay at Hotel Allen in Townsville (North Ward), you'll be within a 5-minute drive of Magnetic Island Ferry Terminal and Queens Gardens. .This motel is 0.2 mi (0.3 km) from The Strand Beach and 0.3 mi (0.6 km) from Strand Park.
View more Motels in TownsvilleOpens in a new window

What's nearby

  • The Strand Beach - 3 min walk - 0.3 km
  • Strand Park - 7 min walk - 0.6 km
  • Castle Hill - 10 min walk - 0.9 km
  • Magnetic Island Ferry Terminal - 19 min walk - 1.7 km
  • Queensland Country Bank Stadium - 4 min drive - 2.8 km

Getting around

  • Townsville Station - 7 min drive
  • Townsville, QLD (TSV) - 11 min drive

Restaurants

  • ‪Seaview Hotel - ‬3 min walk
  • ‪Watermark Townsville - ‬7 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Vitti Cafe - ‬1 min walk
  • ‪Cafe Bambini - ‬13 min walk

About this property

Hotel Allen

Motel with free parking, near Magnetic Island Ferry Terminal
Hotel Allen offers 51 accommodations with air conditioning. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the motel include an outdoor pool.
Make yourself at home in one of the 51 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including a banquet hall.
Enjoy a satisfying meal at Hotel Allen Bistro serving guests of Hotel Allen. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.
Hotel Allen Bistro - This bistro serves breakfast only. Guests can enjoy drinks at the bar.
Onsite venue #2 - sports bar. Open daily.

Languages

English

Property amenities

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 bar

Restaurants on site

  • Hotel Allen Bistro

Things to do

  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Arrivals after midnight cannot be accommodated at this property.

Renovations and closures

This property is closed from September 7 2024 to February 14 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15 per night
Cribs (infant beds) are available for AUD 15 per stay

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15 per stay
  • Rollaway bed fee: AUD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Hotel Allen North Ward
Allen North Ward
Hotel Allen Motel
Hotel Allen North Ward
Hotel Allen Motel North Ward

Hotel Allen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 204 out of 732 reviews" "
Rating 8 - Good. 285 out of 732 reviews" "
Rating 6 - Okay. 142 out of 732 reviews" "
Rating 4 - Poor. 54 out of 732 reviews" "
Rating 2 - Terrible. 47 out of 732 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with group
Liked: Staff & service, amenities
Right next to Woolworths and some cafes/ small shops. Easy to find and park. Friendly and helpful customer service & hot shower.
Stayed 1 night in Aug 2024

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms. good location
Stayed 1 night in Aug 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service
The bed was comfortable, the shower was hot and the jug and TV worked. What else do you need? All good!
Stayed 1 night in Aug 2024

8/10 Good

Dane

Liked: Cleanliness, staff & service
Great value for money, clean room and bathroom
Stayed 3 nights in Jul 2024

6/10 Okay

Lynette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient location, clean but old and fairly shabby bathroom fittings, basic beds etc. staff were unobtrusive. Guests enjoyed music available
Stayed 2 nights in Jul 2024

10/10 Excellent

Diego

Stayed 1 night in Aug 2024

4/10 Poor

steve

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
staff were good, Area is close enough to town. room right on top of Extremely noisy fridge generator even noisier when it kicks in. OMG
Stayed 1 night in Jul 2024

2/10 Terrible

Kattie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, nice quite establishment. Food available at property.
Stayed 8 nights in Jul 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were excellent, carpet and walls are worn but character of hotel was great. Would stay again
Stayed 1 night in Jul 2024

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in suit 4. It was dirty, air con don't work, back patio door no lock and patio was dirty, cigarettes everywhere it was disgusting. Bathroom the shower door hardly shut, carpet looks dirty. Stuff was very nice on the first day we were there stayed next day had lunch, food was horrible, chicken schnitzel was raw so couldn't eat it. And staff that day was so rude. One staff came and told us about the smoking rules but didn't tell any other table and we all knew the rule as we stayed there and knew where smoking area was. It needs to be updated and a good clean out.
Stayed 1 night in Jul 2024

8/10 Good

Tash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older style hotel with all necessary amenities, in a great position and well priced.
Stayed 3 nights in Jul 2024

4/10 Poor

Tammie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The saying ‘You get what you pay for’ stands true for this place… actually, I think I over paid for what we got! I have no complaints at all with the staff and service we received.. but that was the only good points. The room.. felt dirty, looked dirty, smelt terrible. So very outdated with paint peeling off the ceiling and walls in bathroom. Exhaust fan not working. Sagging old bed. Sticky carpets. So noisy!! Had people yelling and screaming all hours of the night and early morning. We dined in at the restaurant and soon regretted that decision. Ordered 2 entrees and 2 mains. Specifically asked for entrees to be brought out before mains and all 4 arrived at the same time! Had buffalo wings which were inedible due to tasting like straight vinegar.. when complained was told it was because they use bottled sauce. I have used several brands of ready made buffalo sauce and have never had any taste like a bottle of vinegar. Staff were great about it though and I did receive a refund. Carbonara pasta was like soup. Loaded fries were cold. Unfortunately I cannot recommend this place at all.. will not stay again.
Stayed 1 night in Jul 2024

4/10 Poor

Whitney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated hotel. A backpackers hotel. Bed very cheap. Rooms well over due for renovations. Had one meal at the restaurant which was disappointing because the sausages weren't properly cooked and partly raw and the staff couldn't careless and didnt offer any compensation, had to go elsewhere for a better meal. A very cheap place. Definitely get what you pay for and i wouldnt recommend this place to any friends or family visiting Townsville
Stayed 1 night in Jul 2024

6/10 Okay

Whitney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel was convenient for the price, definitely out dated, such a shame the property owner hasn't renovated as it really needs it. Cheap beds. Needs a face lift big time. Perfect backpacker accommodation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tyla

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room has no microwave for heating up bottles
Stayed 4 nights in Jul 2024

10/10 Excellent

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Budget accommodation and convenient
Stayed 1 night in Jul 2024

4/10 Poor

Laura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was initially give a room without enough beds for people booked , receptionist moved us to a ‘suite’ only when I provided evidence that I had booked for 4 people and needed 4 beds. Fire alarm went off twice (including at 3am!) only for staff to then say ‘false alarm’. Building, room and amenities in serious need of renovation. Mattresses sagging, carpets torn and not a single wall with undamaged paint. It might be cheap, but it’s also nasty.
Stayed 1 night in Jul 2024

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Robyn

Stayed 1 night in Jul 2024

4/10 Poor

Sam

Stayed 3 nights in Jul 2024

4/10 Poor

Sam

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were nice and accommodating as I had to alter my booking during a busy weekend for Townsville. The location was convenient, the stand is a nice place to stay, walking distance to everything we needed. The room itself needs renovations/repairs and was quite dirty.
Stayed 1 night in Jul 2024

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Very noisy room, some sort of motor almost constantly on outside rom ran all night. Good location.
Stayed 2 nights in Jul 2024

2/10 Terrible

Luke

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t know how to put into words how disgusting the room was, it was like walking into a “crack den” or even worse “a scene from the horror movie Saw”. After checking in & sighting the room, we promptly left & thought about my life’s choices & where did I go wrong? While this pondering occurred, I booked myself another motel, as far away from this place as I could, leaving this place as nothing more than a burnt memory. I did read some reviews prior to booking & thought these people must of been picky & that how could this hotel still be offering rooms if it was really this bad? The negative reviews were correct! The "suite" I checked into looked nothing like the supplied pictures & I am amazed there are any positive reviews at all. Over the years I have stayed at plenty of budget hotel/ motels & never have I felt the need to check-in somewhere else, if Townsville was completely booked out & couldn't have found alternative accommodation it would have been better to sleep behind a bin.
Stayed 1 night in Jul 2024