8/10 Good
Mel
Travelled with family
3 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to choose in Bangkok due to the size of rooms, amenities and great location. We travelled as a family of seven with a booking for 1 two bedroom unit and 2 one bedroom units, with a booking made well over 3 months prior and staying for 13 nights. Upon arrival we were assigned rooms on different floors, including one room that was a smaller unit than what we paid for, but compensated with breakfast vouchers for just 4 persons. The smaller room was reassigned the following day. Service levels were mixed - while some guests (including us) were given their room keys and pointed in the direction of the guest lift, others, including a solo traveller staying for just one night, were accompanied to the lifts and assisted with their luggage all the way up to their room. Housekeeping service was also a let down - over a period of 13 days, my room was only vacuumed once (on the last day before check out); laundry left in the room before 10am inside the provided bag with the forms filled out, weren't collected as at 6pm upon return to the room; calls to reception to inform them of laundry collection was never answered over a 40 minute period.
Despite the shortcomings, I would receommend this hotel to anyone who loves the convenience of public transport, great eating places and many other conveniences all within walking distance from the hotel.
Mel
Stayed 8 nights in Dec 2024