10/10 Excellent
Kiran
Travelled with partner
25 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at SO Bangkok was nothing short of incredible. From the moment we arrived, the staff ensured a seamless experience. They promptly took our luggage and assured us it would be sent directly to our room, allowing us to check in stress-free on the 9th floor. While the process was underway, we were welcomed with a refreshing drink.
The room was truly amazing, equipped with every amenity you could think of, from a comb and nail filer to a toothbrush, sewing kit, cotton pads, shower cap, shoe bag, and shoe mittens. It was evident that they went above and beyond to ensure guests had everything they might need. The mini bar in the room is a great add on, replenished daily with coconut water, grass jelly, water, and snacks
The hotel staff left a lasting impression with their welcoming nature. Every time we encountered them, they greeted and acknowledged us. Interestingly, they chose not to use the elevators alongside guests, which I understand as a gesture of consideration, though I personally felt it unnecessary.
The pool area was pristine, with clear signage displaying the chlorine and pH levels but I felt the water was cold in the pool and Jaccuzi
On the last day, we encountered a minor issue with an unpleasant smell in our room. However, the hotel handled it quickly by upgrading us to a better room and offering 1,000 THB in dining credits as an apology. Later that evening, they went a step further by sending a handwritten note and a dessert with "Sorry" written on it
Kiran
Stayed 4 nights in Jan 2025