I sent an email to management the day after I checked out and have given them a month to reply but have heard nothing. I would have accepted an apology, but since I haven’t, here you go:
I checked in late and had instructions on how to get my room key- that was all fine, I’ve been through this procedure at other hotels before. But when I went to drive into the underground carpark, the roller door was shut and my swipe card wouldn’t open it. It was midnight and I went around the block after reversing out and re-read the instructions to find I was supposedly doing everything correctly. Twenty minutes later someone who had a swipe card that worked, was able to open it and I drove in. I finally got in my room I got to my room and it went from bad to worse. A big stain on the bed, half-smoked yellowing cigarettes on the balcony, and the bathroom bench hadn’t been wiped down after the previous occupation and had leftover, dried toothpaste on it.
The following morning, the blind in my room wouldn’t open and the shower flooded the bathroom due to a loose shower head leaving me to mop before leaving at 10am. A total of 9 hours spent in my room and I’m doing housework.
There was no natural light in this room making it super depressing. So I left and came back only when I was ready to sleep.