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Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Sundeck
On the beach, white sand, sun-loungers, beach umbrellas
Junior Suite Beachside | View from room
Aerial view
10 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    18 min walk
  • Punta Sam Ferry Terminal
    8 min drive
  • Mujeres Beach
    8 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    85 min drive

Room options

View all photos for Junior Suite Garden View

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View

  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Memory-foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Costa Mujeres

With a stay at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive in Costa Mujeres, you'll be 7.5 mi (12.1 km) from Ultramar Ferry Puerto Juárez and 8.9 mi (14.3 km) from North Beach. .This all-inclusive property is 10.3 mi (16.6 km) from Plaza 28.

What's nearby

  • Playa Mujeres Golf Club - 18 min walk - 1.5 km
  • Mujeres Beach - 8 min drive - 5.0 km
  • Isla Mujeres Ferry Terminal - 84 min drive - 14.0 km
  • North Beach - 90 min drive - 14.4 km
  • Dolphin Discovery - 91 min drive - 19.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Isla Blanca - ‬6 min walk
  • ‪Flavors - ‬3 min drive
  • ‪Mar - ‬3 min drive
  • ‪Xtra Time - ‬9 min walk
  • ‪World Café - ‬10 min walk

About this property

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Stylish property on the shore with 3 outdoor swimming pools
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers 670 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
Make yourself at home in one of the 670 air-conditioned rooms featuring free minibar items and Smart televisions. Your room comes with a memory foam bed. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Isla Blanca (ShowCooking), one of the property's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 10 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Costa Mujeres? This property has 10710 square feet (995 square meters) of space consisting of a conference center and 12 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Isla Blanca (ShowCooking) - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Late night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • El Dorado (Steak House)
  • Chang Thai (Thai Cuisine)
  • Sumptuori (Japanese)

Things to do

  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Full-service spa
  • Lifeguards on-site
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Business centre
  • Conference centre (10710 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Games
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Memory-foam mattress

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch smart TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1000 reviews" "
Rating 8 - Good. 210 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Romelia

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
na
Stayed 3 nights in Aug 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la suite espectacular dos pisos, los restaurants sobre todo la gente que te atiende, Lo que no me gusto fue esperar el carrito que te transporta dentro del hotel
Stayed 3 nights in Aug 2024

6/10 Okay

Olga

Stayed 4 nights in Aug 2024

10/10 Excellent

Celena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location
Stayed 7 nights in Aug 2024

6/10 Okay

Mandeep

Liked: Cleanliness
Disliked: Staff & service
Service not good but property is very nice
Stayed 7 nights in Jul 2024

6/10 Okay

Keval N

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The resort is spread out, the only means of transportation from one location to another is golf carts handled by staff or boat ride along the private river. Of course you can walk. Market area is nice where the restaurants, shopping and entertainment is held. Check in desk Edith one of the reps is amazing and helpful compared to the rest of the staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic resort, excellent amenities and kids activities. Exceeded our expectations!
Stayed 5 nights in Aug 2024

10/10 Excellent

Matias Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice and helpful, most of them spoke English and were very caring and willing to help with anything. Property itself was beautiful and hey had many pool and beach areas as well as endless dining options. 10/10 recommend
Stayed 3 nights in Aug 2024

4/10 Poor

Alina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drink, friendly and attentive staff. Clean, well maintained facilities.
Stayed 7 nights in Jul 2024

2/10 Terrible

STEVEN eliseo

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back every year to enjoy the greatness of this property. It’s not just the property that makes this place awesome, it’s the staff and service that makes you feel like you’re truly valued and on vacation. Looking forward to bringing my entire family.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience!!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Devonray

Stayed 10 nights in Jul 2024

8/10 Good

Taleshia

Travelled with partner
Liked: Cleanliness, staff & service
This was a great property. I only have a couple of cons. First one of the sinks in our bathroom was leaking. I reported it they came in to fix it but it continued to leak. Second the TV cut off every 6 minutes. I like to watch television in the morning while I’m getting dressed and it was not an option. Third the elevator was broken for several day so we had to take three flights of stairs whenever we left or returned. The staff was the best thing about the resort . They were so pleasant. They made it such a great vibe.
Stayed 5 nights in Jul 2024

10/10 Excellent

Marilena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Recent family trip was a success. Building 15 is for families. Adjacent to the main pool. Great ac, spacious room. Love the showwr pressure. Pool was clean, get your pool chairs saved early. Golf carts are plenty to get around. Beach was clean, calm waters. Staff super friendly. The spa and gym.both great, clean and modern. Orlando gave the best deep tissue massage.
Stayed 5 nights in Jul 2024

10/10 Excellent

Milutin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families! Large property with great size rooms! They even had a baby cot for us! Great staff! Great help from manager Edith and her team!
Stayed 4 nights in Jul 2024

10/10 Excellent

Francisco Ivan Vasquez

Stayed 3 nights in Jul 2024

10/10 Excellent

TODD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
Stayed 2 nights in Jul 2024

4/10 Poor

Alonso

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
La experiencia fue desastrosa, las habitaciones muy sucias y el servicio a la habitación pésimo, cada vez que solicitamos algo se tardaron mucho, la movilidad en el área era muy tardía, pocos carros para cubrir la demanda, la gente que allí trabaja lo que quieren son propinas, no lo recomiendo, muy costoso para lo que ofrecen, el entretenimiento de normal a malo y la comida igual.
Stayed 3 nights in Jul 2024

10/10 Excellent

Romanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto la experiencia, mi esposo cumplio 40 años y solicite el servicio de decoracion y supero nuestras expectativas. El estaba feliz recomiendo toda la comida es deliciosa recomiendo el restaurante dorado fue nuestro favorito. Todo el staff fue muy amable. Recomiendo mucho este hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Another amazing stay!! 2 years in a row and doesn’t disappoint.
Stayed 5 nights in Jul 2024