With a stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort in Costa Mujeres, you'll be within a 10-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 9.7 mi (15.6 km) from North Beach and 16.4 mi (26.4 km) from Cancun Convention Center.
What's nearby
Playa Mujeres Golf Club - 8 min drive - 4.5 km
Mujeres Beach - 15 min drive - 6.2 km
Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
Dolphin Discovery - 93 min drive - 20.5 km
North Beach - 93 min drive - 15.7 km
Getting around
Cancun Intl. Airport (CUN) - 41 min drive
Restaurants
Isla Blanca - 5 min drive
So Cal Gourmet Food Emporium - 1 min walk
Flavors - 16 min walk
Mar - 15 min walk
Braza Grill - 1 min walk
About this property
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
Family-friendly beachfront location with 4 outdoor pools
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 648 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.
All-inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Languages
English, French, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Food and drink
Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse
Things to do
4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes
Family friendly
4 outdoor pools
Children's games
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli
Conveniences
24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services
Business services
Business centre
Conference centre
Outdoors
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Room amenities
Bedroom
Blackout drapes
Down comforter
Premium bedding
Bathroom
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with premium cable channels
Food and drink
24-hour room service
Coffee/tea maker
Free bottled water
Minibar
More
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
We should mention
Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
If you have small children, consider a different resort. it’s a lot of walking around the resort. From the beach to buffet is about 10 min walk.
Rooms are really far spread apart.
Buffet is pretty good. Restaurants are always oversold. No food near the beach , you must go back to the main building, or pool cafe. The wait is long.
Evening show is good. Rooms are ok.
I would say this resort suitable for adults or families with older children.
This property is not worth the money, not enough open food stations, pool area not enough chairs and you get into fights with people, activities are not all day , entertainment at night dull, what you read and see online not what you experience, very very disappointing, will not return and I been to Cancun multiple times in different properties and such a better experience
Exceto o restaurante de steakhouse e o de teppaniaki os demais a comida em deixou muito a desejar. No restaurante italiano conseguiram entregar as massas totalmente insossa. Sobremesas lamentáveis o que mais se observava eram pratos cheios e abandonados nas mesas sem consumo.
Na área da piscina presencial a coisa mais bizarra que era não poder abrir os guarda sóis por causa do vento .
Meu voou mudou horário fui pedir para fazer late check out apenas 30 min a mais não houve a mínima empatia em conceder e somente por intermédio da concierge Ruby da Expedia que nis concederam .
Minhas experiências anteriores na rede Am resorts foram totalmente diferentes o que tornou decepcionante a estadia no PH.
1-Difficulty in Making Restaurant Reservations-2- Room Issues 3- Crowded Buffets and Limited Dining Options Issues-4- Poor Beach Maintenance. Do Not recommended.
Front desk staff not professional.
This property is not 4 start quality. Run very poorly. Big lines. Poor quality food at buffet and restaurants. Selection at buffet is minimal in comparison to other resorts. Kids pool area, lazy river, and family pool were dirty. Family pool smelled like a homeless person. We were star class so used that pool which was cleaner but not heated as advertised. Beach was where we spent most of our time as this is the best highlight of this resort. Rooms are just so broken down. How in the world is this a new resort? This place puts on a good front. Looks grand and amazing. But in reality it is not, the RIU's i have been to are way better than this, its shocking. I was surprised.
The food was good at all restaurants!
Javi was our Butler and he made this vacation, Amazing!!
Javi handled everything for us and even helped our friends whose butlers were not as good.
I would rate this resort 3/5. It’s ok but nothing special….terrible food and limited bartenders/live chefs
They just want you to buy more stuff. Won’t be going back
Most of the staffs are rude! Not helpful at all! It’s all about money around the resort! Prime is another scammers. Overall I will never go back to planet Hollywood!
Prasanna
Stayed 7 nights in Nov 2024
6/10 Okay
Prasanna
17 Nov 2024
Disliked: Property conditions & facilities
Anything you wanna do, you got to pay for everything. Everything is expensive here! I will never recommend anyone to come to planet Hollywood! It’s looks good in photos but there’s nothing to do here! Its gets boring after days of your stay.
Ms Nelly in the family pool area was wonderful. She made sure we had all we needed while hanging out at the cabana. Also Ms. Cynthia in the kids club was awesome. Took great care of our daughter while we hung out at the adult pool for an hour.
Damaris
Stayed 3 nights in Nov 2024
4/10 Poor
Eric
Travelled with family, Travelled with partner, Travelled with group
While staff was very friendly, Poor property conditions, only dinning options were buffet because unless you paid extra to request your room in advance you were not able to reserve specialty restaurants. Layout did not make sense. No flow. Cost vs what you received for the stay not worth it. My advice look elsewhere.