This was a last minute booking on the road back to Melbourne. Please take note if you are considering booking this: NOTE 1. This is NOT a hotel. There is no reception desk. Only a person, plain clothed, no company ID, to sign you in and give you the keys. NOTE 2. Hotels.com states there is a cash deposit upon booking. They do not state just how much. It is a $500.00 deposit taken from the plain clothed person once in your room. They take a wireless EFTPOS device from their backpack and ask for the money straight away. They can only give you the machine receipt and not an invoice to say its been received.
We were very taken back by all of the above, rang Hotels.com and received zero support. Apparently, because the deposit stuff is detailed, we had not a leg to stand on. If we wanted to cancel, we would lose the over $500 we already paid for the room booking.
Apparently, the money is refunded within 14 days. It is DAY 17 and we have not been refunded the $500 deposit. If you ring the number on the Anchor Abodes website, a simple greeting of "hello _____ speaking" is said. No word of whom you are calling. After calling today the lady said she will talk to her team about refunding the deposit and that team will send me an email. When I asked for her to call me back she said she couldn't because "it's not her department". Ever heard of a courtesy call? I'm sorry but this is such a dodgy deal all around and very poor.