Check-in staff were all friendly. Had to ask each day for an extra towel, as only provided us with two when there were 3 of us. We had a Superior King Room, advertised as sleeping 3. We thought a portable bed would be provided, but it was just the King bed to sleep us all. Lucky our grandchild is small for an 11 year old. Switches in bathroom very dangerous, coming off the wall - we never used. Getting in and out of the shower, which is over the bath, would be quite difficult if you could not lift your leg higher than your opposite knee. However, very convenient location & easy to get to from Southern Cross station. Lots of great eateries within 5 minutes too.