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Hilton Garden Inn Ottawa Downtown

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Ottawa Downtown

Lobby
Lobby
Exterior
View from room
Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Gym
  • Breakfast available
  • Restaurant
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
361 Queen Street, Ottawa, ON, K1R 0C7
  • Elgin Street
    12 min walk
  • Canadian War Museum
    14 min walk
  • National Arts Centre
    14 min walk
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    19 min drive

Room options

View all photos for Signature Room, 2 Queen Beds

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Signature Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Small)

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed (Small)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Signature Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Room
Homewood Suites by Hilton Ottawa Downtown
Pool
Breakfast included
Pet-friendly
Free WiFi
4.5 out of 5, Wonderful, (1016)
The price is AU$276
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Homewood Suites by Hilton Ottawa Downtown

About the area

Ottawa

With a stay at Hilton Garden Inn Ottawa Downtown, you'll be centrally located in Ottawa, a 6-minute walk from Supreme Court of Canada and 14 minutes by foot from Canadian War Museum. .This hotel is 0.5 mi (0.8 km) from Parliament Hill and 1.1 mi (1.7 km) from Byward Market Square.

What's nearby

  • Canadian War Museum - 14 min walk - 1.2 km
  • Parliament Hill - 19 min walk - 1.6 km
  • Byward Market Square - 2 min drive - 1.8 km
  • University of Ottawa - 2 min drive - 1.8 km
  • Canadian Museum of History - 3 min drive - 2.0 km

Getting around

  • Lyon Station - 2 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 12 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Spin Kitchen & Bar - ‬3 min walk
  • ‪Swizzles - ‬3 min walk
  • ‪Occo Kitchen - ‬2 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Hilton Garden Inn Ottawa Downtown

Hotel with a fitness center, a quick walk to Supreme Court of Canada
Hilton Garden Inn Ottawa Downtown offers 175 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 50-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 175 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a Tempur-Pedic bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, Tulip Restaurant & Bar, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Tulip Restaurant & Bar - This restaurant serves dinner only.
Room service (during limited hours) is available.

Languages

Arabic, English, Filipino, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (CAD 25.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CAD 20.95 for adults and CAD 10.48 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms - 9

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 107
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 20.95 for adults and CAD 10.48 for children
  • Covered self parking fee: CAD 25.00 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

National Ascend Collection
National Ascend Collection Ottawa
National Hotel Ascend Collection hotel
National Hotel Ascend Collection hotel Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Garden Inn Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel Ottawa

Hilton Garden Inn Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Torgom, Staten Island

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location. Close to walk to Downtown Ottawa.
Stayed 2 nights in Aug 2024

6/10 Okay

Sue

Travelled with partner
Liked: Property conditions & facilities
Clean and orderly
Stayed 2 nights in Aug 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and room design. Would have appreciated a bath tub in our room but room with one was not available. Consideration should be given to securing entrance to swimming/ exercise/laundry area. Icing on top - hot tub would complement and complete pool area. Will be back!
Stayed 2 nights in Aug 2024

8/10 Good

Sushant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nee
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mohamed, Brampton

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and bedding, updated furnishings and showers, helpful and spacious reception. The restaurant food was good but the service was very poor- and to wait over an hour for a simple hamburger was disappointing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Good area
Stayed 2 nights in Aug 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a little hard for my liking and pillows too soft. There was a smoke detector? that flashed on and off that would interrupt my sleep but things like that bother me and most likely, no one else would be
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Philip

Disliked: Staff & service
I almost missed my flight. They forgot the wake up call. I will never stay at a hilton property again. I almost missed picking up my autistic child in toronto.
Stayed 1 night in Aug 2024

2/10 Terrible

Zeinab

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Extremely unsatisfied with Expedia and Hilton. I arrived there and learned I. The evening that they are found some outside renovation. I went there to relax, but only to wake up early in the morning on a loud banging sound on top of my head which lasted at least 3 hrs. This is something that should at least be mentioned before booking from Expedia. Very upsetting and ruined my vacation.
Stayed 1 night in Aug 2024

8/10 Good

Zohra

Stayed 2 nights in Aug 2024

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Alina

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was not bad. It was generally clean and the reception staff were friendly. Parking is for ekstra charge but it is hard to find place there. Breakfast was not healthy, there were no vegetables and we had bad experience with restaurant staff. Breakfast was for extra charge and when we checked in we said that we want breakfast and asked if we should pay now or at the restaurant. The receptionist said that you can pay it to the restaurant in the morning. When we came to the restaurant in the morning, there were two staff in the restaurant and we told them that we want to pay with a debit card or cash, but they said that we had to bring the bill from the reception. Then we went back to the reception and said about this. The person at the front desk didn't know about this and went to the restaurant to talk and then came back and said that we can do our breakfast and we don’t need anything for that, he said that they will write this bill to our room. After that we came back to the restaurant and this 2 girls asked again about bills. We started to became very angry, one girl come again to this guy on the reception and then came again and finally we get our table. But it was not the end!!! When we finished our breakfast one woman runners after us and yelled YOU SHOULD PAY MONEY TO US!! really? This is not professional!!!! Please teach your staff in the restaurant how they should speak with the guests and how guests can pay money for their breakfast!!!!
Stayed 2 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk all of Ottawa downtown
Stayed 2 nights in Aug 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at this hotel for the weekend to attend the comedy show at Lebrettom Flatts, and I have nothing bad to say about it other then their underground parking cost $25 and its very crowded and narrow, but the location is great, right downtown and walking distance to everything! The rooms were a tad small but nice ad clean (however our air conditioning wasnt working great and made our room smell like dirty garbage so we opted to keep it turned off) The mini keurig machine was a nice touch, there's also a Tim Hortons and Starbucks close by. The bed, bedding and pillows were comfortable, we would stay here again
Stayed 2 nights in Aug 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacoius.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, accommodating, and knowledgable about the amenities available in the area. Check in was fast and convenient. Hotel was clean, vibrant and welcoming. Close to downtown and lots of dining and event options.
Stayed 1 night in Aug 2024

10/10 Excellent

Bo Ling Florinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean hotel with good service, walkable to scenic spots of Ottawa
Stayed 1 night in Aug 2024