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Hilton Garden Inn Ottawa Downtown

3.5 star property

Photo gallery for Hilton Garden Inn Ottawa Downtown

Lobby
Indoor pool, pool loungers
Lobby
Exterior
Room, 1 King Bed (Small)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
361 Queen Street, Ottawa, ON, K1R 0C7
  • Parliament Hill
    ‪19 min walk‬
  • Byward Market Square
    ‪2 min drive‬
  • University of Ottawa
    ‪2 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪19 min drive‬

Room options

View all photos for Signature Room, 2 Queen Beds

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Signature Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Small)

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed (Small)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Signature Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout curtains

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Homewood Suites by Hilton Ottawa Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1108)
The price is AU$401
for 1 room
includes taxes & fees
6 May - 7 May
Homewood Suites by Hilton Ottawa Downtown

About the area

Ottawa

With a stay at Hilton Garden Inn Ottawa Downtown, you'll be centrally located in Ottawa, a 6-minute walk from Supreme Court of Canada and 14 minutes by foot from Canadian War Museum. .This eco-certified hotel is 0.5 mi (0.8 km) from Parliament Hill and 1.1 mi (1.7 km) from Byward Market Square.

What's nearby

  • Canadian War Museum - 14 min walk - 1.2 km
  • Parliament Hill - 19 min walk - 1.6 km
  • Byward Market Square - 2 min drive - 1.8 km
  • University of Ottawa - 2 min drive - 1.8 km
  • Canadian Museum of History - 3 min drive - 2.0 km

Getting around

  • Lyon Station - 2 min walk
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 19 min drive

Restaurants

  • ‪Spin Kitchen & Bar - ‬3 min walk
  • ‪Swizzles - ‬3 min walk
  • ‪Occo Kitchen - ‬2 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Hilton Garden Inn Ottawa Downtown

Eco-certified hotel with a fitness center and a 24-hour business center
Hilton Garden Inn Ottawa Downtown offers 175 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 50-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 175 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a Tempur-Pedic bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, Tulip Restaurant & Bar, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Children aged 12 and younger eat free breakfast.
Tulip Restaurant & Bar - This restaurant serves dinner only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 28.25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 20.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Doorbell and phone notification
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 70 per accommodation, per stay (maximum CAD 70 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20.95 per person
  • Covered self parking fee: CAD 28.25 per night (in/out privileges)
  • Pet fee: CAD 70 per accommodation, per stay (maximum CAD 70 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

National Ascend Collection
National Ascend Collection Ottawa
National Hotel Ascend Collection hotel
National Hotel Ascend Collection hotel Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Garden Inn Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel Ottawa

Hilton Garden Inn Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

MASAHIRO

Stayed 1 night in Jan 2025

10/10 Excellent

john

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Wouldn’t stay here again!

Room wasn’t ready when we got there at 4:30 pm. They were not busy and the hotel was not full. Due to that, they gave me a voucher for 2 (we were 3) to the “buffet” breakfast that usually costs approx $25 per person. It was absolutely terrible, empty (food all gone) and to me it wasn’t even worth $5! Hair still left on the shower curtain and the lounge closes very early. I wouldn’t stay here again for the price/value!
Stayed 2 nights in Dec 2024

8/10 Good

NATALIE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Lovely hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Kabir

Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jan 2025

10/10 Excellent

Stepan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice but with surprise charges

The hotel was nice and the staff was friendly when we checked in. Though the person who checked us in gave us a parking pass to use for their garage and did not mention that we had to pay or told us how much it was. We also weren’t told that the breakfast offered in the morning was a paid one. We assumed it was part of the price of the stay like at most hotels we’ve stayed at.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jasper, Ile Perrot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was very nice and clean but the staff was extremely good
Stayed 2 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Nov 2024

10/10 Excellent

Luis A

Stayed 3 nights in Dec 2024

8/10 Good

Carole, GANANOQUE

Stayed 2 nights in Dec 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2ns stay, will come again

Friendly staff and superior quality. The only downside is the limited number of charging stations for EVs. My choosing this hotel was based on their availability. Granted, this is not the staff's fault in any way but it would be worth investing in more stations as the need will invariably grow in the future.
Stayed 1 night in Dec 2024

8/10 Good

Welther

Stayed 2 nights in Aug 2024

10/10 Excellent

Ludmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing weekend, will definitely comeback
Stayed 2 nights in Nov 2024

8/10 Good

Samaneh

Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast host was very friendly. The facilities were well kept and enjoyable.
Stayed 3 nights in Dec 2024

8/10 Good

Tanya

Stayed 4 nights in Nov 2024

10/10 Excellent

Luciana

Stayed 1 night in Nov 2024

8/10 Good

Carmen

Business traveller
Liked: Amenities
I enjoyed my stay at the Hilton Garden Inn location and found everything from staff to facilities to parking underground to getting around very enjoyable. The only thing that they should improve on is the time for breakfast. I came down at 9:30am and was told that they no longer serve breakfast. I was shocked and went across to Delta hotel for breakfast for both the days I was there. They should serve breakfast until at least 10:30am.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2024

8/10 Good

Brenda

Stayed 2 nights in Nov 2024