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DoubleTree by Hilton Ottawa Downtown

4.0 star property

Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Room, 1 King Bed, Accessible (Roll-In Shower)
Lobby
Terrace/patio
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • University of Ottawa
    ‪2 min walk‬
  • Byward Market Square
    ‪5 min walk‬
  • Parliament Hill
    ‪10 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Ottawa

With a stay at DoubleTree by Hilton Ottawa Downtown, you'll be centrally located in Ottawa, steps from University of Ottawa and 3 minutes by foot from Rogers Centre Ottawa. .This eco-certified hotel is 0.2 mi (0.3 km) from Rideau Canal and 0.3 mi (0.5 km) from Byward Market Square.

What's nearby

  • Rideau Centre - 1 min walk - 0.0 km
  • University of Ottawa - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 3 min walk - 0.3 km
  • Byward Market Square - 5 min walk - 0.5 km
  • Parliament Hill - 10 min walk - 0.9 km

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 5 min drive
  • Ottawa International Airport (YOW) - 16 min drive

Restaurants

  • ‪Bridgehead - ‬4 min walk
  • ‪Dining Hall - ‬2 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Poulet Rouge - ‬4 min walk
  • ‪Bourbon St. Grill - ‬4 min walk

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel with a 24-hour front desk and an indoor pool
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 283 guestrooms featuring espresso makers and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an indoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at The Albion Rooms, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 25 for adults and CAD 12.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Bicycle rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 9 2025 to June 22 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 25 for adults and CAD 12.5 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The onsite parking lot is managed by a third party.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 930 out of 1758 reviews
Rating 8 - Good. 473 out of 1758 reviews
Rating 6 - Okay. 183 out of 1758 reviews
Rating 4 - Poor. 87 out of 1758 reviews
Rating 2 - Terrible. 85 out of 1758 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accomodating. Excellent location, walking distanxe to most places.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay…😃

Stayed 1 night in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and comfortable room. Would stay here again!
Stayed 2 nights in Mar 2025

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Jamie

Business traveller
Disliked: Amenities, property conditions & facilities
Several critical issues. First, extrodinarily long wait to check in. Waited in lune for 20 minutes. There should be mors than 1 staff for the afternoon rush. The property is in disrepair. Dirty carpets in the room and hallways. There is heavy, heavy, heavy construction happening across the street that starts at 7am. Most importantly, there are addicts, drunks, and emotionally disturbed people all.arpund the entrance of the hotel. With no security, I was harrassed within several feet of the front door. This happened twice. When i brought this up to the concierge on dury, his response was a frown and.shrug.
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Byward market

Great staff. Definitely be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Meredith

Stayed 2 nights in Mar 2025

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still under renovation

They need to not put you in a room near their 8 am renovation construction… glad it’s getting refreshed but waking up to the construction bin being emptied at 8am made me wonder why they picked that room… probably avoiding this one till the renovations are complete
Stayed 1 night in Mar 2025

10/10 Excellent

Annie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the stay required. Good central location. More in house dining options would be preferably.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Stayed 3 nights in Mar 2025

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Marie

Liked: Cleanliness, staff & service
Clearly under new owners. Had to go outside to the pool. Rooms were small but functional.
Stayed 2 nights in Mar 2025

10/10 Excellent

sarina, North York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Nelson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Rideau center At walking distance of most main attractions
Stayed 1 night in Nov 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Priashna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient, close to shopping. The hotel itself was clean, breakfast excellent and the food at the restaurant was good too.
Stayed 1 night in Feb 2025

10/10 Excellent

JONGHYEON

Stayed 2 nights in Feb 2025