Family accommodation in Downtown Crossing

The bed is super comfortable, self check in instructions are clear. Microwave, fridge, hairdryer and coffee maker all work excellently. The only downside is the shower hot water takes forever to start, and the heater is very noisy. It’s also close to the road, so the noises from the construction and roads are very noisy. Love the fact there’s elevator.

Loved the location.

Excellent.

The staff here was the friendliest and most accommodating I’ve ever experienced. The restaurant attached to the property “Elephant & Castle” is one of my new favorites as well.

The staff was so friendly and helpful. They held our bags after we checked out so we could explore the city until our flight. The room was a great size. Very conveniently located to the city center and the train is across the street so we could get back to the airport easily. Would definitely stay here again.

My only complaint at all is the pool was cold and let’s face it .. it’s winter ! The pool room was cold as well so it was not even a tiny bit enjoyable as far as the pool . We literally booked this hotel with the pool on purpose and did not get to enjoy it! The parking was great check in was great . This hotel is definitely worth checking out