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Pullman Hanoi Hotel

4.5 star property

Photo gallery for Pullman Hanoi Hotel

Exterior
Egyptian cotton sheets, premium bedding, down duvets
View from property
Sports facility
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Gym
  • Spa

Explore the area

Map
40 Cat Linh Street, Dong Da District, (Entrance 61 Giang Vo Street), Hanoi, 10000
  • Temple of Literature
    ‪12 min walk‬
  • Ho Chi Minh Museum
    ‪14 min walk‬
  • Ho Chi Minh Mausoleum
    ‪16 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Single Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Executive Suite, 1 King Bed, Club lounge access

Executive Suite, 1 King Bed, Business Lounge Access

  • 78 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Business Lounge Access, Executive Level (Executive)

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Twin Room, 2 Single Beds, Business Lounge Access, Executive Level (Executive)

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Grand Mercure Hanoi

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (78)
The price is AU$256
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Grand Mercure Hanoi

About the area

Hanoi

With a stay at Pullman Hanoi Hotel in Hanoi (Dong Da), you'll be within a 5-minute drive of Hoan Kiem Lake and Ho Chi Minh Mausoleum. .This family-friendly hotel is 1.8 mi (2.8 km) from St. Joseph's Cathedral of Hanoi and 2 mi (3.2 km) from Hanoi Old Town Night Market.

What's nearby

  • Ho Chi Minh Mausoleum - 16 min walk
  • St. Joseph's Cathedral of Hanoi - 4 min drive
  • Hoan Kiem Lake - 4 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • West Lake - 5 min drive

Getting around

  • Hanoi Railway Station - 8 min drive
  • Noi Bai Intl. Airport (HAN) - 36 min drive

Restaurants

  • ‪Ga Trên Cao Cát Linh - ‬3 min walk
  • ‪Mint Bar & Cafe - Pullman Hanoi Hotel - ‬1 min walk
  • ‪Highlands Coffee - ‬1 min walk
  • ‪Executive Lounge - Pullman Hanoi Hotel - ‬2 min walk
  • ‪Pao Quán - ‬3 min walk

About this property

Pullman Hanoi Hotel

Mediterranean Hanoi hotel in Dong Da with a winery
Pullman Hanoi Hotel offers 240 air-conditioned accommodations with fireplaces and minibars. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Premium satellite television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Fit and Spa Lounge has 2 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 240 air-conditioned rooms featuring fireplaces. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, an outdoor pool, and a hot tub. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by La Cheminee, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Hanoi? This hotel has 6243 square feet (580 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
La Cheminee - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.
Mint Bar - This bar serves brunch and light fare. Happy hour is offered. Open 24 hours. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 23 for adults and USD 11.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • La Cheminee
  • Mint Bar

Things to do

  • Fitness classes
  • Billiards/pool table
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • On-site winery
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6243 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Fireplace
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Executive Lounge for reservation on Executive floor]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 11.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hanoi Pullman
Hanoi Pullman Hotel
Hotel Pullman Hanoi
Pullman Hanoi
Pullman Hanoi Hotel
Pullman Hotel Hanoi
Pullman Hanoi Hotel Hotel
Pullman Hanoi Hotel Hanoi
Pullman Hanoi Hotel Hotel Hanoi

Pullman Hanoi Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 148 out of 430 reviews
Rating 8 - Good. 185 out of 430 reviews
Rating 6 - Okay. 60 out of 430 reviews
Rating 4 - Poor. 27 out of 430 reviews
Rating 2 - Terrible. 10 out of 430 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Chan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Jethro

Travelled with family and small children
Liked: Cleanliness, staff & service
Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing. Overall we had a nice. comfortable and enjoyable stay there.
Stayed 5 nights in Mar 2024

6/10 Okay

Minjoo

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not meet standard and expectations
*Room very dark and dull* bathroom flush not working * shower appearance moldy * Bathroom towels are very old * Shower door is not close properly. Water came off all over floor* O'clock in the room is not working * Lavabove sink water came off all over everytime in use * Breakfast not enough viarities of Food.* Carpet appears very old with dark blue color * Light bulb in the room very low , make the room very DARK ! * Manager just hear the complain but seemed he might not do anything. Out of his territory ? Or nothing he can do !
Stayed 3 nights in Mar 2024

8/10 Good

Wojciech

Stayed 1 night in Mar 2024

6/10 Okay

Vitaly

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Will not comeback
Very good service, but the room was poor, bathroom not clean, shampoo dispensers not working, the room itself the same, room service didn't have a menu, you need to call to ask for a pricewould not expect from 5 star
Stayed 2 nights in Feb 2024

10/10 Excellent

MITHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Nice facilities and courteous staff, which was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Quan

A pleasant place to spend a couple days
Stayed 2 nights in Oct 2023

10/10 Excellent

Carole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Had just 1 night at the pullman this was my 2nd stay here. Note to travellers, get the reception to get your taxi to the airport it will save you a much money as the Hanoi taxis rip foreigners off.
Stayed 1 night in Oct 2023

10/10 Excellent

ITO

Stayed 1 night in Sep 2023

6/10 Okay

YAT LUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Sue Phay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice luxurious hotel. Staffs are very helpful and professional. Breakfast is more towards continental, will be good to have more local options.
Stayed 3 nights in Aug 2023

6/10 Okay

Xiaofeng, Shanghai

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

sajan

Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!
Stayed 7 nights in May 2023

2/10 Terrible

Sumit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old property, not maintained well, AC plant unable to take load, hot rooms, property didnt upgrade to new convenient features.
Stayed 3 nights in Jun 2023

10/10 Excellent

Panagiotis

Stayed 3 nights in Feb 2023

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were really accommodating and very friendly. The first room we were taken to had two lights that were not working, and the room was already very dark. Without hesitation, we were offered an upgrade to a larger room but was still very dark, but we took that regardless. We stayed for 9 nights and changed rooms twice. The toilets were constantly blocked and water from the sink did not drain. Because the staff were so nice we actually felt bad complaining. Eventually, the blockage issues got out of hand so we were offered another room change. I would not recommend staying because of the very dated rooms. The were so dated it prompted me to ask how old the building was. Staff is A , professional and just good people.
Stayed 9 nights in Jan 2023

4/10 Poor

kelvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
wifi was weak, breakfast was bad
Stayed 3 nights in Jan 2023

10/10 Excellent

Venice

Stayed 1 night in Aug 2022

8/10 Good

Willie

Stayed 2 nights in Jul 2022

10/10 Excellent

Kean Seng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.
Stayed 2 nights in Jul 2022

6/10 Okay

Franz

Stayed 1 night in Apr 2022

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022