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Crowne Plaza Niagara Falls Fallsview by IHG

3.5 star property

Photo gallery for Crowne Plaza Niagara Falls Fallsview by IHG

Sauna, hydrotherapy, aromatherapy, hot stone massages
2 restaurants, breakfast served
Children's activities
Point of interest
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Casino Niagara
    ‪6 min walk‬
  • Fallsview Casino
    ‪18 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪44 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Partial Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Partial Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk-In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Niagara Falls View)

View from room

Standard Room, 1 King Bed (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

View from room

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Niagara Falls View)

View from room

Premium Room, 1 King Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Niagara Falls

With a stay at Crowne Plaza Niagara Falls Fallsview by IHG in Niagara Falls (Clifton Hill), you'll be steps from Oakes Garden Theatre and 3 minutes by foot from Queen Victoria Park. .This casino hotel is 0.2 mi (0.4 km) from Fallsview Indoor Waterpark and 0.4 mi (0.6 km) from Casino Niagara.

What's nearby

  • Clifton Hill - 2 min walk - 0.2 km
  • Fallsview Indoor Waterpark - 3 min walk - 0.3 km
  • Casino Niagara - 6 min walk - 0.5 km
  • Fallsview Casino - 18 min walk - 1.6 km
  • Horseshoe Falls - 4 min drive - 2.6 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 44 min drive

Restaurants

  • ‪Falls Avenue Resort - ‬1 min walk
  • ‪Sweet Jesus - ‬2 min walk
  • ‪SkyWheel - ‬5 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Boston Pizza - ‬4 min walk

About this property

Crowne Plaza Niagara Falls Fallsview by IHG

Hotel with 2 restaurants, steps from Oakes Garden Theatre
Crowne Plaza Niagara Falls Fallsview by IHG offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Stay in one of 234 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
Relax at the full-service spa, where you can enjoy massages and facials. Gambling sorts can try their luck at the casino, while others may prefer a water park (surcharge) or an indoor pool. Additional features at this hotel include concierge services, an arcade/game room, and shopping on site. If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Grab a bite to eat at The Rainbow Room, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Niagara Falls? This hotel has 7578 square feet (704 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free casino shuttle
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square foot of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Indoor pool
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from February 25 2025 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview by IHG Hotel
Crowne Plaza Niagara Falls Fallsview an IHG Hotel
Crowne Plaza Niagara Falls Fallsview by IHG Niagara Falls
Crowne Plaza Niagara Falls Fallsview by IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 620 out of 2056 reviews
Rating 8 - Good. 485 out of 2056 reviews
Rating 6 - Okay. 375 out of 2056 reviews
Rating 4 - Poor. 284 out of 2056 reviews
Rating 2 - Terrible. 292 out of 2056 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Jitendra

Travelled with partner
Liked: Staff & service
Room was too small n shower hot water basically I had to wait 6 minutes for hot water. Confusion in registration desk where it’s located
Stayed 1 night in Dec 2024

10/10 Excellent

Anirban

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Kevin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Paid for a premium Kingbed room with a view of the falls. Difficult to actually view the Falls. Room was Small and with a king bed it was cramped. Smallest bathroom in a hotel ive ever stayed in. Could barely move in the bathroom. And then when leaving I was charged for parking and resort fees adding an extra $75 per night. Last time I'll stay at the Crowne Plaza.
Stayed 2 nights in Dec 2024

2/10 Terrible

Lorne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Niagara Falls.
The Crown royal is a renovated property right near the rainbow bridge looking south into both cascades of Niagara Falls. The view is magnificent when the sky is clear (obviously). It was a very nice place to stay. To get to the top floors you had to take two elevators. Everything else was acceptable.
Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Birthday weekend
Room thermostat would not work, maintenance came in and turned heat on but there was no way to turn it down or off. Hotel was sold out so the would not move me. Second day the gave me a high floor room with a great view. Location of the hotel is great. Parking at $40 a night is not helpful to the total price of the trip. Staff was very professional, room cleaners were great
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 1 night in Dec 2024

8/10 Good

Victor

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ma Kristine

Travelled with family
Disliked: Property conditions & facilities
Room was really old and overpriced. The view is amazing!!

10/10 Excellent

DOTTIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was great with great restraunts and ammenities - great connections to all the buildings next door, and nice and close to the walk and a great view. One issue, probably only specifically with our room, was the odd shaped bathroom where the toilet was angled and that put it partway under an over-large sink. Made sitting tight.
Stayed 4 nights in Dec 2024

6/10 Okay

jessie

Convenient
Stayed 1 night in Dec 2024

6/10 Okay

Liliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wrong description
They have a wrong description of the rooms, I needed space for 4 people and the room just had a king bed, they had to provide 2 rolling beds and we had no space left in the room to walk
Stayed 1 night in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to scenery walk.
Stayed 1 night in Dec 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you would expect
The stay was great. Was there for a work holiday event, got everything we needed, staff made sure we were well taken care of
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl, Brampton

Travelled with partner
Liked: Staff & service, amenities
I appreciate that the property is enclosed and allows convenient access to the casino. The staff were exceptional-very friendly and accommodating especially Rosa who went over and above to ensure that our stay was enjoyable.
Stayed 1 night in Dec 2024

4/10 Poor

Gretel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How dare you charge a location fee! Shame on you! Food at steak house was mediocre at best and over priced but waitress was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Dipsanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old world charm at its best, with all the modern amenities that you want.
Stayed 1 night in Nov 2024

6/10 Okay

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was 2 Queen with a view but very small and we hardly had a spot for our stroller. Our door lock was also hanging by a screw which was not ideal, and we can hear our neighbours talking quite easily. Tried for an upgrade but unfortunately sold out. Did however love the easy access everywhere, pool happened to be empty for us to use alone, and decorated nicely for Christmas.
Stayed 1 night in Nov 2024

2/10 Terrible

Vivek, Mississauga

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dirty room.. looks like 100 years old.. not recommended.. there was insects in washroom…
Stayed 1 night in Nov 2024

8/10 Good

Yanelle Caridad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice view of Niagra Falls.
Stayed 2 nights in Nov 2024

2/10 Terrible

Hollin

Stayed 1 night in Nov 2024

10/10 Excellent

karine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing ! Had a reservation and they upgraded me because my room was in reno. No additional cost. They were very friendly and very ncie !
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Loved the hotel and staff!!! Top notch! View from the room is unbeatable and Prime Steakhouse is AMAZING ❤️
Stayed 2 nights in Nov 2024

2/10 Terrible

Sonia

Stayed 1 night in Nov 2024