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Will definitely stay there again

Staff were very helpful and responded quickly to any requests

One day overnight between international flights. Convenience to the airport amazing. A 25-minute Grab ride into Downtown, not too expensive, about 20 USD, including tip. Hotel is a bit of a labyrinth, but the room was comfortable. Not too big, but elegant. Great bathroom!!! And the morning buffet was one for the ages. You'll want to cancel your flight and stay longer just to keep eating.

Had a wonderful stay! It's in a shopping complex that conveniently has all of your needs (delicious food, groceries, clothing, and unique gifts)

The hotel, its staff, restaurants and other facilities were first class with one exception. Some of the waiting staff in the all day refreshment area on the ground floor were inattentive, unhelpful and ill-informed.

We recently stayed at Village Hotel Sentosa as a family with a baby. While the cleanliness of the room was generally acceptable, we felt that some aspects of the facilities and service could be improved. Unfortunately, there was a major water supply disruption during our stay, which made it very challenging—especially with an infant. Initially, we were also informed that baby essentials like a crib and baby bathtub were unavailable, which was surprising given we were traveling with a young child. That said, once we highlighted the safety concerns and raised our feedback, the hotel took steps to address the situation. They offered compensation in the form of a complimentary night and breakfast for two, and they arranged support from their sister hotel to provide the baby items we needed. We appreciate the eventual service recovery, but we believe the experience could have been smoother if these basic needs had been proactively addressed earlier. Also while water shortage to provide the necessary water bottle with water and provide water wipes for temporary water shortage during 7pm which is dinner period. Overall, it was a mixed stay, with room for improvement in guest readiness and responsiveness—especially for families.