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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Reception
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Aerial view
Lounge
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Room service
  • Parking included

Explore the area

Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    8 min drive
  • La Cocina
    1 min walk
  • Cancun Bus Station ADO
    19 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    87 min drive

Room options

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom | View from room

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, in-room safe, desk, laptop workspace

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

On private beach
Pool
Breakfast included
All-inclusive
3.8 out of 5, Good, (914)
The price is AU$678
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

About the area

Costa Mujeres

When you stay at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only in Costa Mujeres, you'll be within a 10-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive hotel is 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez and 9.4 mi (15.2 km) from Isla Mujeres Ferry Terminal.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 16 min drive
  • Isla Mujeres Ferry Terminal - 86 min drive
  • Dolphin Discovery - 93 min drive
  • North Beach - 93 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only hotel with 4 outdoor pools and a full-service spa
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.
Make yourself at home in one of the 380 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a 24-hour health club, and a sauna. Additional features at this hotel include complimentary wireless internet access and concierge services.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the swim-up bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine
  • Gusto Italian Trattoria

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible bath
  • Front entrance ramp
  • Portable bath seat
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 222 out of 486 reviews" "
Rating 8 - Good. 99 out of 486 reviews" "
Rating 6 - Okay. 63 out of 486 reviews" "
Rating 4 - Poor. 48 out of 486 reviews" "
Rating 2 - Terrible. 54 out of 486 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cheryl L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

6/10 Okay

Rony M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The a la carte dining options, when the menu wasn't limited, provided a good variety of different cuisines. The private pool cabanas were also very nice, however, very overpriced.considering what was already paid for the room. The drinks were terrible, consisting of low quality alcohol and even if you did pay the extra for star class, you could only get the premium liquor at very limited bar locations.
Stayed 10 nights in Sep 2024

6/10 Okay

aminah

Liked: Cleanliness, staff & service, amenities
Although the resort is beautiful I only gave it a three star because I was placed on the 5th floor and the elevators were inoperable my entire stay . After several complaints my room finally was changed to the 2nd floor two nights left in my vacation. I did not feel safe Walking up and down the stairs . There was also lots of debris that had not been cleaned from the previous storm .. vip access benefits was a rip off just another way to sell timeshare
Stayed 4 nights in Sep 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything,spacious,clean,safe
Stayed 4 nights in Sep 2024

4/10 Poor

Chris

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Lenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better
Stayed 4 nights in Sep 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very well kept! Staff were all helpful. Food was not as good as I would like but a resort with that many people to serve I didn’t expect 5 star food
Stayed 4 nights in Sep 2024

8/10 Good

Robert

Stayed 5 nights in Aug 2024

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos muy bien y todo estuvo excelente, sin embargo fuimos a pasar el grito de México y no se festejó sino hasta el lunes 16 de septiembre hicieron una noche mexicana, cuando lo debieron hacer ayer, no regresaremos para festejar el 15 de septiembre a este hotel, hemos estado en varios y este es el único hotel que nos ha tocado que no lo festejan 😳😢 pero todo lo demás excelente como siempre
Delicioso el brownie en el Sport bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia, Morroe

Stayed 3 nights in Aug 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit nervous to book reading some reviews but we had a really great stay. The hotel is gorgeous, the food and amenities were great and the staff was super nice!
Stayed 1 night in Sep 2024

8/10 Good

LUIS ALEJANDRO

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
PH
La habitacion se sentia con mucha humedad, eso hacia que las almohadas y el endredon olieran a humedad,
Stayed 4 nights in Sep 2024

10/10 Excellent

Taylor Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here! The staff is phenomenal! Especially the entertainment team and the house keeping staff. It’s our 2nd time - can’t wait to have a third!
Stayed 4 nights in Aug 2024

10/10 Excellent

Tatevik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge Darren was amazing!
Stayed 4 nights in Aug 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suzie was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Tenesha

Stayed 4 nights in Aug 2024

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just go to rhe Royalton for a swim out
Bars close earlier than stated on the app. Not friendly , food not good, room was dirty, be careful when booking star class.
Stayed 1 night in Aug 2024

8/10 Good

Nevaeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful perfect get away for Cancun. It is 45 minutes from the Cancun airport. The food was good except for the steak house that steak house was absolutely disgusting and non edible. Andrea was so helpful and so accommodating to all needs or question we had! Would highly recommend this hotel!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, clean and staff was nice as well. Everything was good except for the fact that you have to make reservations in order to eat at the restaurants in the hotel. It shouldnt be that way. The process of making the reservations was shockingly harder then they make it seem. Its supposed to be through their app but theres almost always no time/availability. They should just let the guests walk in and follow first come first serve. Again, the place was clean but specifically their showers should be cleaned more often. First night there I had to rinse my shower of what seemed to be an orange substance. After rinsing most of it, it was okay to use. The staff was amazingly sweet! Food and drinks were amazing. We enjoyed our stay! Rooms were beautiful.
Stayed 4 nights in Aug 2024

8/10 Good

SWARANJIT SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Deja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Our butler Damian was the absolute best! We will definitley be returning!
Stayed 3 nights in Aug 2024

8/10 Good

Aipolo

Stayed 4 nights in Jul 2024

6/10 Okay

Irisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food could have been better
Stayed 4 nights in Jul 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
The property was clean and in a safe area. The beach was expansive and swimmable. Plenty of seating & lounge areas. The room was large with plenty of amenity options for an upgrade & $$. We noticed many areas with leaking roofs. At one point maintenance even came into our room to fix the shower which was leaking onto the floor below and our screen door that fell of the hinges. Elevators sometimes worked in our building. None of these things affected our stay in the warm sun.
Stayed 6 nights in Jul 2024