The property was well below average in presentation. The condition of the room was not good, lamps didnt work, one of the beds wasn't level. The shower was complicated to use with no written instructions on how to start the shower (it was a switch outside the bathroom, not labelled). The walls were so thin we were kept up all night by the neighbouring rooms. Floors were dirty. Heating was difficult to control and there was a mouldy smell coming from the bathroom.
Check in was complicated, requiring us to contact them 48 hours prior, which we did not realise. Then when we tried to contact, nobody answered the phone. When we finally got an answer, they hung up on us twice. Very stressful thinking we'd have to sleep in the car with 2 toddlers.