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20 Hotel and Apartment

3.5 star property

Photo gallery for 20 Hotel and Apartment

Junior Double Room, Balcony
Room amenity
Shower, rainfall showerhead, free toiletries, hair dryer
Reception
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

View map
93A Doi Can, Ba Dinh, Hanoi, 100000
  • Ho Chi Minh Mausoleum
    ‪8 min walk‬
  • West Lake
    ‪12 min walk‬
  • Hoan Kiem Lake
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior Double or Twin Room

1 bedroom, premium bedding, free minibar items, in-room safe

Superior Double or Twin Room

8.4 out of 10
Very good
(5 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Royal Room

Royal Room

Royal Room

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room, Balcony

Junior Double Room, Balcony

Junior Double Room, Balcony

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Room, 2 Bedrooms, City View

Economy Room, 2 Bedrooms, City View

Economy Room, 2 Bedrooms, City View

  • 46 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, City View

Junior Suite, City View

Junior Suite, City View

  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Hanoi

With a stay at 20 Hotel and Apartment, you'll be centrally located in Hanoi, within a 5-minute drive of Hoan Kiem Lake and Ho Chi Minh Mausoleum. .This hotel is 1.8 mi (2.8 km) from St. Joseph's Cathedral of Hanoi and 1.8 mi (2.8 km) from Hanoi Old Town Night Market.

What's nearby

  • Ho Chi Minh Mausoleum - 8 min walk - 0.7 km
  • West Lake - 12 min walk - 1.0 km
  • St. Joseph's Cathedral of Hanoi - 3 min drive - 2.3 km
  • Hoan Kiem Lake - 4 min drive - 2.6 km
  • Hanoi Old Town Night Market - 4 min drive - 2.6 km

Getting around

  • Hanoi Railway Station - 8 min drive
  • Noi Bai Intl. Airport (HAN) - 35 min drive

Restaurants

  • ‪Đại Yên - Tào Phớ & Sữa Đậu Nành - ‬3 min walk
  • ‪Bánh xèo Dì Út - ‬1 min walk
  • ‪Uni BBQ - ‬1 min walk
  • ‪Bông Biêng - ‬1 min walk
  • ‪Bánh Xèo Ngọc Dương - ‬1 min walk

About this property

20 Hotel and Apartment

Art Deco hotel with a 24-hour front desk and a restaurant
20 Hotel and Apartment offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and minibars (stocked with some free items). Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Guests have access to shared bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include minibars and safes. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 57 air-conditioned rooms featuring fireplaces and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Art Deco hotel include concierge services and a banquet hall.
At 20 Hotel and Apartment, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and motorcycle parking is available onsite.
Onsite venue - restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom (in-room sink)
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 300000.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 200000 (one-way), (from 1 to 17 years old)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 300000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

20 Hotel Apartment
20 Hotel and Apartment Hotel
20 Hotel and Apartment Hanoi
20 Hotel and Apartment Hotel Hanoi

Reviews

20 Hotel and Apartment Reviews

8.8

Excellent

8.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 31 out of 56 reviews
Rating 8 - Good. 17 out of 56 reviews
Rating 6 - Okay. 6 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 0 out of 56 reviews

Reviews

10/10 Excellent

Jack

Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort

Hotel 20

Rooms are comfortable but a little tired. Breakfast is buffet style, it's not a huge choice but is certainly adequate. The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.
Stayed 8 nights in Mar 2025

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, room comfort

Hotel matches the price tag

A bit out dated and not a great breakfast buffet in terms of variety or quality but the staff are really friendly and helpful and the room was spacious for the price. Reasonable value for money but the location was a bit inconvenient to the main area of Old Quarter. Although, it did allow us to discover local gems in the outer skirts.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

In need fo some TLC. More of a backpackers hostel than a hotel. But the staff were wonderful and did their best under the circumstances.
Stayed 3 nights in Mar 2025

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities
shower bathroom leaks water everywhere
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Gerald, Kern Che

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great area if you’re looking to explore the west side of Hanoi. While it’s slightly away from the Old Quarter, this area offers plenty of food options and is relatively close to Lotte West Lake.
Stayed 5 nights in Feb 2025

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 5 nights in Feb 2025

10/10 Excellent

Lily Hue

hot water in the shower not very long
Stayed 3 nights in Dec 2024

10/10 Excellent

Lily Hue

the buffet
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Raihan Binti

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
It was just okay.
Stayed 1 night in Nov 2024

8/10 Good

Kush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent stay

Close to shops and friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Kelvin

Stayed 2 nights in Sep 2024

8/10 Good

Sunderam

Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazing property good staff. Fantastic hospitality
Stayed 2 nights in Aug 2024

10/10 Excellent

Lu Min

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.The only negative thing is that the walls are not really sound proof. I can hear everything from the room besides mine. Food is delicious. The staffs are friendly and overall it is a really nice place.
Stayed 7 nights in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort

Very friendly

Very friendly staff at the hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice n friendly

Stayed 1 night in Mar 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was walkable to the one pillar pagoda and other things we needed to get to. Also, the price was really good. The staff was accommodating and excellent. The rooms have some wear but overall in good shape and they clean the rooms well. The walls aren’t very sound proof so you can hear loud talking and crying kids next door but normal volume conversations aren’t noticeable. Because no one is really out past 11pm it is quiet after that. I would stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

Gérard

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment bon emplacement pour visiter et le personnel plus que parfait
Stayed 2 nights in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Was comfortable and clean
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

Very friendly and kind staff but the hotel is run down. The location wasn't great, king bed (2 twin beds together) not comfortable at all, every time I took a shower the water would go all over the bathroom floor and the AC would not blow cold... Strong cigarette smell inside the room during my 2 night stay and the gym has no equipment. Would not go back or recommend
Stayed 2 nights in Mar 2023

10/10 Excellent

chendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gem of a place. beautiful room quite large for the price busy location- you have to learn how to cross roads here! The staff are kind and courteous and always welcoming. Housekeeping was fantastic. Such nice people....
Stayed 8 nights in Jan 2023