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Sandman Hotel & Suites Kelowna

3.0 star property

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Fridge, microwave, coffee/tea maker
Interior
Balcony
Reception

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪3 min walk‬
  • Orchard Park Shopping Centre
    ‪5 min walk‬
  • Mission Creek Regional Park
    ‪14 min walk‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

Standard Room, 1 Queen Bed, Kitchenette (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Executive Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

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The price is AU$249
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includes taxes & fees
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About the area

Kelowna

With a stay at Sandman Hotel & Suites Kelowna, you'll be centrally located in Kelowna, within a 15-minute drive of Prospera Place and Okanagan Lake. .This hotel is 4.9 mi (7.8 km) from UBC-Okanagan and 0.3 mi (0.4 km) from Orchard Park Mall.

What's nearby

  • Orchard Park Mall - 3 min walk
  • Kelowna Golf and Country Club - 2 min drive
  • Kelowna General Hospital - 5 min drive
  • Waterfront Park - 5 min drive
  • Prospera Place - 5 min drive

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Tokyo 1 Asian Buffet Bar - ‬5 min walk
  • ‪Red Robin - ‬6 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪A&W Restaurant - ‬1 min walk

About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and a fitness center
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 220 individually decorated guestrooms, featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and complimentary use of a nearby fitness facility. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite at Dennys 24 hour restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 10-25 per person
  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Dennys 24 hour restaurant
  • Bar One Urban Lounge

Things to do

  • Fitness centre
  • Motorised watercraft

Family friendly

  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from October 1 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday, Friday, and Saturday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 382 out of 1438 reviews
Rating 8 - Good. 346 out of 1438 reviews
Rating 6 - Okay. 283 out of 1438 reviews
Rating 4 - Poor. 232 out of 1438 reviews
Rating 2 - Terrible. 195 out of 1438 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean room. Pool was being updated and not in use at this time.
Stayed 1 night in Nov 2024

10/10 Excellent

Loreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay. Pool was under renovation so that was disappointing.
Stayed 1 night in Nov 2024

2/10 Terrible

Catrina

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms dated and carpets leave socks dirty.Key cards did not work on multiple occasions causing frequent visits to front desk. When called maintenance to resolve a plumbing issue, no one came. Homeless person found passed out in the stairwell. No pillows for the pull out couch.
Stayed 3 nights in Nov 2024

6/10 Okay

Stacy

Travelled with partner
Liked: Staff & service, amenities
Checked in and went to our room (after 5pm) and it had not been serviced from the previous people. Went back down and they moved us into the penthouse...which is nothing special. Basically a similar room. Had a cracked out guy hovering around the carded doors. So we made sure to close it prior to leaving it. Not a safe feeling
Stayed 1 night in Nov 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed her before and liked the experience. Everyone was friendly. The locatian was convenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dale

Stayed 2 nights in Sep 2024

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Surrounding area is full of homeless people. They were in the dumpsters going through the renovation items left in them. One of our vehicles we’re broken into during our stay. Windows smashed & items stolen. We were out of town & because of a long weekend we had no service outlets to help us. There were 6 vehicles damaged. I would not stay here again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Kyle

Stayed 2 nights in Nov 2024

10/10 Excellent

Bolanle

Stayed 1 night in Nov 2024

10/10 Excellent

Kenneth, Vancoucer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Nice staff.
Stayed 3 nights in Nov 2024

6/10 Okay

Larry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Dawn

Business traveller, Travelled with group
It’s alright, clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Jaismeen

Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 2 nights in Oct 2024

8/10 Good

Arlene

Quiet & warm personality if front desk lady.
Stayed 2 nights in Oct 2024

8/10 Good

Mark

Liked: Amenities
I was upgraded to PH, very nice view, only wish it had a microwave (to warm a tea for my sore throat) I did not observe any tea bags in this suite. Also, they should ADD a pressure reducer to the shower head ( like an rv p.r. Nossle) -Loved the almost instant HOT water !
Stayed 1 night in Oct 2024

4/10 Poor

Amber

Disliked: Property conditions & facilities
They would not put us in the tower. We were on the ground floor. Outside of the building. People were sleeping/ staying against the building, screaming and yelling all night long. It was unsafe to walk outside the doors and across to the McDonald's because of the people that were living against the building. Traffic noise was on all night long. The pool has been shut down for maintenance for months but they do not advertise that on their front page. It's in small writing in a different part of the website. They also say breakfast available, which I feel is misleading because when you're just glancing through hotels and you see breakfast as a statement it should mean that breakfast is included. Everyone knows you can go to a restaurant nearby for things like breakfast. But breakfast is not included. The room they put us in used to be a smoking room and the whole thing smelled like tobacco. It was very yucky.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bryan

Stayed 1 night in Oct 2024

6/10 Okay

Keith

Stayed 5 nights in Sep 2024

8/10 Good

Beatriz-Nohemy

Travelled with family, Travelled with pets, Travelled with partner
Liked: Staff & service
We were greeted with a friendly and kind concierge who made our check-in pleasant. Unfortunately, the room was not clean. The sheets had stains, the walls were dirty and the bathroom was not clean. The concierge was very kind and immediately upgraded us to a better room to make up for this inconvenience. The second room was cleaner. The swimming pool was closed and the area is not the best after dark. We encountered individuals with drug paraphernalia on our walk to get dinner and the McDonalds parking lot had loud visitors. If you go out during the day it’s a bit better but be aware of squatters in the vicinity and do no park your car in the back as lighting and security visibility is limited and can be easily broken into. This place is affordable, pet-friendly and overall convenient for a quick stay otherwise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gagandeep, Calgary

Stayed 1 night in Jul 2024

6/10 Okay

Karan

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
For the price I would stay elsewhere
We ended our stay early because I felt uncomfortable with how dirty the room was. There were bugs. I will say, when I asked to cancel our last night without penalty the staff member was very nice and understanding and did so with no problem. She did offer to move rooms but with our baby - between the volume of items we had and my lack of faith that the other room would be clean, it was just better for us to check out.
Stayed 3 nights in Oct 2024