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The Pearl Kuala Lumpur

4.0 star property

Photo gallery for The Pearl Kuala Lumpur

Front of property
Outdoor pool
Pearl Deluxe Studio
Hair dryer, slippers
Pearl Deluxe King

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Batu 5 Jalan Klang Lama, Kuala Lumpur, Wilayah Persekutuan, 58000
  • Bukit Jalil National Stadium
    ‪6 min drive‬
  • Mid Valley Megamall
    ‪6 min drive‬
  • University of Malaya
    ‪8 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪42 min drive‬

Room options

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The Pearl Kuala Lumpur Reviews

Reviews

6.6
Rating 10 - Excellent. 19 out of 153 reviews
Rating 8 - Good. 47 out of 153 reviews
Rating 6 - Okay. 55 out of 153 reviews
Rating 4 - Poor. 19 out of 153 reviews
Rating 2 - Terrible. 13 out of 153 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Willy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sanitation is a problem. We found two cockroaches in the room - one in the bathroom and one crawling on the bed when we are sleeping. There are ants on the table as well.
Stayed 1 night in Jul 2024

4/10 Poor

NG

Travelled with group
Disliked: Property conditions & facilities

Please revamp and purchase new towels.

Other than spacious, i think the hotel got to renovate; the toilets are so chipped, iron railings loose, towels grey, bedsheets smells. It is more like a motel than hotel.
Stayed 2 nights in Mar 2023

4/10 Poor

Ali

Stayed 2 nights in Nov 2022

8/10 Good

Tan Phaik

Stayed 1 night in Nov 2022

10/10 Excellent

MARILYNE

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place! The room is spacious, and the bathroom is very nice. They served good /varieties for breakfast buffet. We stay for business purposes, the place is located on the busy main road of Klang Lama, close to shopping mall (midvalley) but it is okay since we did not drive.. overall, good hotel and would come again
Stayed 2 nights in Jun 2022

6/10 Okay

Jazzie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

6/10 Okay

PM, Australia

Travelled with partner
Location is great with shopping and food within close proximity. We requested that two items in the room be attended to. locked Safe and toilet issue nothing was done.
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 10 nights in Jan 2020

8/10 Good

Sk

Travelled with family
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although the hotel's staff were friendly and helpful, its cleanliness and general physical condition left much to be desired. Upon checking into the room, a used cotton bud was found atop the television set, and a layer of dust on the switchboard behind the beds. Housekeeping next morning also missed a tiny (albeit noticeable) ball of thread in the middle of the room. The level of regard shown for cleanliness in this place was therefore, tellingly poor. What's worse was the cafe at which breakfast was served. There, certain corners were littered with food scraps and many tables were left uncleared in spite of available wait staff being nearby (specifically on 24 Nov 2019). A rat was also seen scurrying into the kitchen from the dining area (and back!) on one of the mornings, triggering a somewhat tepid explanation from one of the staff: the rat might have been stirred up by the ongoing renovation works around the hotel. I had fond memories from 20 years back staying at The Pearl, but am sorely disappointed at the sorry state the hotel has fallen into. The Management ought to seriously examine how a once-gleaning establishment has become no better than a roadside motel, and take steps to clean up the hotel, and its act.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The locality is near to express way and it is easy to get there and get out of KL. The hotel is surrounded with many eatery. The only set back is that it does not have big shopping centre around and need to travel a distance downtown.
Stayed 2 nights in Jul 2019

6/10 Okay

Premila, Sg

Liked: Cleanliness, staff & service

Ok

Once again the hot water wasn't working well. Water was lukewarm and early morning there was no hotwater. I always stay there because they have a bathtub in their rooms but after staying twice in 2 weeks, quite disappointed. Wont be staying there again next week.
Stayed 1 night in Jun 2019

8/10 Good

Premila, Sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preferred hotel in kl always

The hot water wasn't hot at all. Other than that was ok
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service

Comfortable stay for the price paid

Proximity to food and shops . Walking distance to my office . Amenities is average . Toiletries and towel are of inferior quality Service is good though
Stayed 1 night in Jan 2019

2/10 Terrible

Jason, Leschenault, WA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Just about the worst place I have ever stayed. The room in the photo on the left has always been the room I expected as it was the the one always shown to me. The room I was give was nothing at all like was I was let to believe I was getting. The breakfast food was of poor quality and no variety the same food every day to the point where I had to complain about the food quality and presentation. Access to the executive club was OK if you got there at least 30min before closing as every day it was packed up 20mn before they shut.
Stayed 8 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

6/10 Okay

Kong Wah

Liked: Staff & service, room comfort
Breakfast not that good.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Tuong Ngie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018