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We had a room on the third floor 321 and we switched the TV off at 12.30am. There was a noisy air conditioning unit outside our window. There was a noise on the inside of the room it sounded like a phone that was left off the hook but really loud. I rang down to reception at 3.20 am. To let them know. I wasn't going to move rooms in the middle of the night. The receptionist was lovely and apologised. I took a nyhtol sleeping tablet and tried my hardest to sleep... I even put in ear plugs but the noise was too much. Although my husband slept he was also woken by the noise. At 8.10 am. Monday morning we rang down again and they assured us we could move rooms. They upgraded us to room 539 which was beautiful and really quiet! We had breakfast and I slept until 12 noon in the most comfortable bed. The day previously we asked if they could refund us some for our disrupted night's sleep. On leaving Tuesday morning they refunded us 20 percent of our bill which was very good. This hotel is lovely and staff are excellent. I would really recommend it. Breakfast was just OK I thought the English breakfast was greasy and my bacon was not fully crispy there was a lot of fat on it. My husband's breakfast was better in that he had crispy bacon. The breakfast room is so beautiful. Not that expensive for this standard of hotel. Great location, fantastic bar (best we have ever been in) beautiful staircase and so near fantastic restaurants and bars. Gauco's across the road is excellent.

Great staff, great location.

Staff were really friendly and helpful. The rooms are tidy and clean and beds comfy. Although the outside of the hotel is old the inside is modern. Very handy for utilita arena.

Just perfect

We where in Birmingham overnight for a gig at the Utiltia Stadwhich was a short walk from the hotel. We arrived around midday to find our room was already for us, which came ad a very pleasant surprise. Check was very quick and easy and before we knew it we where in our room. The room was spacious well equipped and comfy. Breakfast in the morning was second to none when staying at a hotel, plenty on offer all excellently prepared and hot. Also a very good choice of food covering all tastes. Finally check out like check in was very quick and painless.

Amazing hotel in a great location. Close to lots of restaurants, bars and shops. Staff are super friendly and helpful. Rooms are a dream as are the beds!