We've been staying at e Strat forover 20 years when visiting Las Vegas. We had a great time. But when checking in, Michael L. was not great. He was cold, aloof and gave us no info about how to park, etc. He talked so fast, hoping to upsell us a room we didn’t want. We had to get back in line to ask about parking, and how to set it up. The 2nd time, we talked to Julisa, who was great!! She has great customer sevice skills. But we shouldn't have had to wait in line TWICE. In the room, the air conditioning didn’t work properly. It never got the room lower that 70 degrees even thoughbit was set to 60 degrees. So hot as the temps outside were 107 degrees. Finally our refrigerator didn’t work and they had to bring us another. Annoying things. But it was pretty quiet and overall we enjoyed our stay.