2/10 Terrible
Tamika
Travelled with family
11 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Hello,
I am writing to formally express my dissatisfaction with my recent stay.
At the time of booking, the website clearly displayed a single total rate, and my card was charged accordingly. However, upon arrival, I was informed that I needed to pay an additional $200. This was never disclosed during the booking process and is unacceptable.
In addition to the billing issue, the water was turned off during my stay, which is completely unreasonable for a hotel guest. My room also had an overwhelming bleach odor that was so strong I nearly became lightheaded. When I requested assistance, it took an excessive amount of time for anyone to respond.
To make matters worse, I am now seeing that I was charged the resort fee twice. I would like a clear explanation for this error and an immediate correction.
Given the unexpected charges and poor conditions, this stay fell far below acceptable standards. I am requesting a review of my charges, a refund of the duplicate resort fee, and appropriate compensation for the inconvenience and discomfort experienced.
I look forward to your prompt response and resolution of these matters.
Tamika
Stayed 2 nights in Jan 2026

























