Parking and check-in were extremely confusing. There was no clear place to park while checking in—only a “valet only” lane and a “drop-off/tow away” zone. We were eventually told to park in the tow-away area and move the car after check-in. Even with only one guest ahead of us, check-in took 20 minutes.
We were told no rooms were available despite having a confirmed reservation and were asked to stay in a smoking room. After management intervened, we were given a room but told we’d have to switch the next morning. The promised 9am follow-up never happened, and other guests were experiencing similar issues.
Parking was handled through a confusing web app, and only after searching did we learn guest parking costs $21/day, which was never disclosed.
The first room was very small, had no refrigerator, a clogged sink, weak hot water, loud noise from the ice machine, old uncomfortable beds, no towel racks, and unusable WiFi.
The room change process was poorly coordinated and unclear, requiring us to pack and move everything ourselves after a long day. We received a $50 food credit, but most restaurants were closed and hours weren’t posted, so it was hard to use.
Overall, the experience was disorganized, stressful, and far below expectations. I won’t be returning.