6/10 Okay
Lesley
Travelled with family
8 Apr 2025
The staff did their best but they gave away our accessibility room with two beds. I paid $224 to sleep on a rock hard rollaway that hurt my back. The 2nd night my 85 yo mum couldn't shower because we had to move to have an ordinary two bed room that was tiny with no access for her walker. You'd think they would have discounted the rate for their mistake but the best I got was a refund on the 3rd night which I cancelled. My mum wasn't happy and very pleased we left early. The small rooms made her feel unsafe with tripping hazards without her walker. The staff had to bring a chair for her to sit on or she had to sit on the bed! It is NOT elderly friendly at all yet the staff were kind but very limited in what they could do. Not impressed really. Not sure if we can come back next year.
Lesley
Stayed 3 nights in Apr 2025