6/10 Okay
Michael
Travelled with partner
17 Dec 2024
Liked: Amenities
Disliked: Property conditions & facilities
Initially was given a room with queen beds, even though we had booked a king. The desk agent tried to claim moving to the queen was an upgrade because it has a better view. I asked for and received what I had booked. The room was decent, and the bed was comfortable.
Unfortunately, of the two elevators installed one had been broken for over a month before we got there & was still broken with no one actively trying to fix it.
This is a significant time-waster as well as a concern. If the remaining elevator had a breakdown then the stairs were the only option. Oh, and we were on the 15th floor...that would have been a crap climb at the end of the day if we had to take the stairs.
Also, they were repainting the parking area in front of the hotel. No worries, they say, just pay $50/night for "valet" parking in the garage...oh the room was originally $99/night after taxes. That's a massive cost increase we weren't expecting. I would expect that in a show of consideration that they were taking away available parking they would provide a better rate to park in the garage. Even $20/night would be stiff but not absurd. $50/night is just absurd.
Overall, would I stay here again: No.
The elevator being broken for more than a month tells me what the management considers important, especially for safety. The parking situation tells me what they think about me as a customer.
Michael
Stayed 3 nights in Dec 2024