2/10 Terrible
Darlene
23 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Where do i start? First, the photos on line tell a lie! The description of amenities is another lie!!! There is NO restaurant or bar! When i asked at front desk, the clerk said 'no we don't have any, but they are down the street' i replied w/ that's not what your web site says. NO EXPLANATION! The entrance, lobby & elevator ALL dark, scary, filthy!! We felt like we were in a scary movie!! The clerk is behind Plexiglas like if you were in a bank,We were told that they don't offer room service or cleaning unless you ask. The place is so old, dirty! We NEVER NEVER put our feet on the carpet ALWAYS had socks on! The air conditioner filters, systems never cleaned, you can feel the musty mold in the air, we shut it off opened window! So unhealthy for anyone w/ allergies or asthma! WHY we stayed you ask? Because my brother is sick, & we needed to book fast & close to Cedar Sinai. Our options were limited w/ our time frame w/o spending a fortune. Either way no hotel should ever operate like this & FALSELY advertise themselves!! It should be illegal! Which i thought false advertising was!! Hotels.com should do better back ground work on who they have on their platform!! Actually so should the other 3rd party apps.
Darlene
Stayed 4 nights in Aug 2024