4/10 Poor
Elijah
Travelled with partner
24 Sept 2024
Disliked: Staff & service, amenities
The properties customer service was severely lacking and below what should come with a resort experience. After being denied an early check in accommodation, which had been directly communicated with me that would indeed be accommodated, my partner and I were forced to wait 5 hours in the lobby with no room to get checked into. Family after family coming by and getting their room all while we were not offered no sympathy, no complimentary cup of water for waiting, nothing. It was lackluster and only remedied after calling the number provided on the website to get checked into a room. During the stay, people would regularly be piled up in the lobby awaiting their rooms to be assigned, seems like that is a common problem with the property. Definitely not worth the price of admission
Elijah
Stayed 4 nights in Sep 2024