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Fairmont San Francisco

5.0 star property

Photo gallery for Fairmont San Francisco

Terrace/patio
View from room
Lobby
Nightclub
Signature Suite, 1 King Bed with Sofa bed (Golden Gate)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pet-friendly
  • Free WiFi
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
950 Mason Street Atop Nob Hill, San Francisco, CA, 94108
  • Lombard Street
    ‪2 min drive‬
  • Moscone Convention Center
    ‪3 min drive‬
  • Pier 39
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪35 min drive‬

Room options

View all photos for Signature Room, 2 Queen Beds, Hearing Accessible, Bay View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 2 Queen Beds, Hearing Accessible, Bay View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (One Bedroom)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed with Sofa bed (One Bedroom)

  • City view
  • 70 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont, Room, 1 King Bed

Fairmont, Room, 1 King Bed

Fairmont, Room, 1 King Bed

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds

Fairmont, Room, 2 Queen Beds

Fairmont, Room, 2 Queen Beds

  • City view
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Double Bed (Moderate)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 Double Bed (Moderate)

  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Signature Room, 1 King Bed (Skyline)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 1 King Bed (Skyline)

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Room, 1 Queen Bed

Fairmont, Room, 1 Queen Bed

Fairmont, Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room, 1 King Bed, Roll-in Shower, Bay View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 1 King Bed, Roll-in Shower, Bay View

  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Mobility Accessible, Bay View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Suite, 1 King Bed with Sofa bed, Mobility Accessible, Bay View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 2 Queen Beds, Mobility Accessible, Bay View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 2 Queen Beds, Mobility Accessible, Bay View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Mobility Accessible, Bathtub (Skyline)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 1 King Bed, Mobility Accessible, Bathtub (Skyline)

  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Terrace, City View

Penthouse, 3 Bedrooms, Terrace, City View

Penthouse, 3 Bedrooms, Terrace, City View

  • City view
  • 557 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Fairmont Legacy Suite, 1 King Bed

View from room

Fairmont Legacy Suite, 1 King Bed

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed with Sofa bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 1 King Bed with Sofa bed

  • City view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Tony Bennett Legacy)

Suite, 1 King Bed (Tony Bennett Legacy)

Suite, 1 King Bed (Tony Bennett Legacy)

  • Bay view
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Hearing Accessible

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 1 King Bed, Hearing Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Cambridge Legacy)

Suite, 1 King Bed with Sofa bed (Cambridge Legacy)

Suite, 1 King Bed with Sofa bed (Cambridge Legacy)

  • City view
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Napoleon Suite, 2 Bedrooms, City View

Napoleon Suite, 2 Bedrooms, City View

Napoleon Suite, 2 Bedrooms, City View

  • City view
  • 139 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Fairmont, Room, 1 King Bed, Mobility Accessible, Bathtub

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 1 King Bed, Mobility Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds (Family)

Junior Suite, Multiple Beds (Family)

Junior Suite, Multiple Beds (Family)

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Corner (One Bedroom)

Suite, 1 King Bed with Sofa bed, Corner (One Bedroom)

Suite, 1 King Bed with Sofa bed, Corner (One Bedroom)

  • City view
  • 81 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed (Family)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 Queen Bed with Sofa bed (Family)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Fairmont, Room, Multiple Beds

Fairmont, Room, Multiple Beds

Fairmont, Room, Multiple Beds

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Fairmont, Room, 1 Queen Bed, Roll-in Shower

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 1 Queen Bed, Roll-in Shower

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony (Buckingham Legacy)

Balcony

Suite, 1 King Bed, Balcony (Buckingham Legacy)

  • City view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Balcony (One Bedroom)

View from room

Suite, 1 Queen Bed with Sofa bed, Balcony (One Bedroom)

  • City view
  • 70 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Signature Room, 2 Queen Beds, Hearing Accessible

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 2 Queen Beds, Hearing Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed with Sofa bed (Golden Gate)

Signature Suite, 1 King Bed with Sofa bed (Golden Gate)

Signature Suite, 1 King Bed with Sofa bed (Golden Gate)

  • Bay view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Bay View

Signature Suite, 1 King Bed with Sofa bed, Bay View

Signature Suite, 1 King Bed with Sofa bed, Bay View

  • City view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, Corner (Skyline View)

Signature Room, 1 King Bed, Corner (Skyline View)

Signature Room, 1 King Bed, Corner (Skyline View)

  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Roll-in Shower

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Roll-in Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Hearing Accessible

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Hearing Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Bay View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 1 King Bed, Bay View

  • Bay view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Bay View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 2 Queen Beds, Bay View

  • Bay view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 2 Queen Beds (Skyline)

Signature Suite, 2 Queen Beds (Skyline)

Signature Suite, 2 Queen Beds (Skyline)

  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Mobility Accessible, Bathtub

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Mobility Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Roll-in Shower (Skyline)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Signature Room, 2 Queen Beds, Roll-in Shower (Skyline)

  • Sleeps 4
  • 2 Queen Beds

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About the area

San Francisco

A stay at Fairmont San Francisco places you in the heart of San Francisco, within a 5-minute drive of Lombard Street and Moscone Convention Center. .This luxury hotel is 1.4 mi (2.3 km) from Pier 39 and 1.8 mi (2.9 km) from Oracle Park.

What's nearby

  • Lombard Street - 2 min drive - 1.8 km
  • Moscone Convention Center - 3 min drive - 2.6 km
  • Oracle Park - 3 min drive - 2.9 km
  • Pier 39 - 4 min drive - 2.3 km
  • Alcatraz Island - 4 min drive - 3.4 km

Getting around

  • California St & Mason St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco Intl. Airport (SFO) - 35 min drive

Restaurants

  • ‪The Masonic - ‬3 min walk
  • ‪The Coffee Movement - ‬4 min walk
  • ‪Top of the Mark - ‬1 min walk
  • ‪Back to Back - ‬5 min walk
  • ‪New Fortune Restaurant - ‬4 min walk

About this property

Fairmont San Francisco

Luxury hotel with 2 restaurants and a full-service spa
Fairmont San Francisco offers 606 accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This San Francisco hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 606 guestrooms featuring iPod docking stations and Smart televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club and a sauna. This hotel also features concierge services, gift shops/newsstands, and wedding services.
Grab a bite at Cirque Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in San Francisco? This hotel has 55000 square feet (5110 square meters) of space consisting of conference space and 22 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.
Cirque Bar - Onsite café.
Tonga Room - This restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.
Laurel Court - This fine-dining restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 19 to 48 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Cirque Bar
  • Laurel Court
  • Tonga Room

Things to do

  • Art gallery
  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 55,000 square feet of conference space

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Microwave on request
  • Minibar
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 41.19 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 19 to 48 per person
  • Fee for in-room wireless internet: USD 0.00 per night (rates may vary)
  • Covered valet parking fee: USD 90.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 25 per stay
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont San Francisco Hotel
Fairmont Hotel San Francisco
Fairmont San Francisco
San Francisco Fairmont
The Fairmont San Francisco Hotel San Francisco
The Fairmont San Francisco Hotel
The Fairmont San Francisco
Fairmont San Francisco Hotel
Fairmont San Francisco San Francisco
Fairmont San Francisco Hotel San Francisco

Fairmont San Francisco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 875 out of 1241 reviews
Rating 8 - Good. 164 out of 1241 reviews
Rating 6 - Okay. 88 out of 1241 reviews
Rating 4 - Poor. 73 out of 1241 reviews
Rating 2 - Terrible. 41 out of 1241 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like San Francisco
I love staying at the Fairmount. In addition to its being a first-rate experience, the hotel says "San Francisco" to me as the structure was still under construction when the 1906 earthquake shook the city and burned it down. The hotel, however, survived.
Stayed 11 nights in Dec 2024

10/10 Excellent

Saswat

Stayed 1 night in Dec 2024

10/10 Excellent

Saswat

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here when visiting San Francisco
Stayed 1 night in Dec 2024

8/10 Good

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont is a classic. It's nicely kept up, and was very clean. The room was very expensive for what it was, and the valet parking was $90 even for hotel guests. This was my reason for 4 stars. Hotel guests should get a break on parking
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Iosef

Liked: Cleanliness, staff & service
Need elongated toilets
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Wonderful two day stay in the telegraph suite. The 19th floor view over the bay was incredible.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice views
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mehreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upset there were no bathrobes. We also needed to borrow a phone charger and there was not one available.
Stayed 1 night in Jan 2025

8/10 Good

Hannah

Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Jam packed during Xmas BJT worth every second And pets welcome
Stayed 2 nights in Dec 2024

10/10 Excellent

Hovhannes

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 2 nights in Nov 2024

6/10 Okay

Briana

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful hotel but our room was pretty small, no working fan in the bathroom, and was loud with being able to hear people in the hallway and our neighbors whole business meeting in the room next to us early the next morning.
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Rebecca

Check in was super easy. Room is wonderful with a great city view.
Stayed 1 night in Jan 2025

4/10 Poor

Richard

Travelled with partner
Disliked: Amenities
For the price I paid won’t stay there again, property dated I was expecting better. Mezzanine room was just okay didn’t have minibar or fridge no complimentary water had to ask for water.
Stayed 1 night in Dec 2024

8/10 Good

JOEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel but didn’t get the city view
We made a reservation for a City View room but when we got to the hotel we were given a room without a view and were told we had to pay additional +$40 per day for city view. Also, they were taking down the holiday decorations at the lobby, so there was a lot of “demolition” noise at breakfast time for two days. Other than this everything was perfect.
Stayed 4 nights in Jan 2025

10/10 Excellent

Culley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family for new years. We all enjoyed the stay. Classic hotel vibes. Tonga room was great. Staff was very courteous.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is overrated!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Kyunghee

Stayed 4 nights in Dec 2024

6/10 Okay

Eddie

Liked: Staff & service, room comfort
Beautiful hotel. Just a few minor things
Love this hotel and it's one of the most beautiful hotels we stayed at. Our room, 591, was kind of funky. Granted everything about the hotel is old, the bathroom door didn't close so that was a little awkward for us to use the bathroom. And then each room has a hotel smartpad on the desk for guests to explore places to eat and go nearby. While using the smartpad, the surface felt super gross and grimey from the previous visitors. Like as if there was gunk caked on the surface. And i just came home from our trip with a flu, which I suspect could've been from using that device. Other than that, we enjoyed our stay and hope we can get a different room next time.
Stayed 1 night in Dec 2024