2/10 Terrible
Indianna
Business traveller
14 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here.
Firstly, when i was about to check in i had to call numerous times to get in touch with someone and when i did they argued that i hadnt paid my bond even after i sent a screenshot of my bank statements & the emailed receipt they sent me until a little after they gave in and admitted i had.
Secondly, when i got to the apartment as soon as i walked in i was a greeted with a foul smell of off food that i had to run to the balcony to get fresh air. Once i could walk into the apartment again, i realised the TV remotes were undone on the coffee table with no batteries, the timber shutters had multiple broken areas, the switch on the stove was missing, the globe in the bathroom was out… oh and shortly after the smoke alarm started beeping as it hadn’t been regularly checked and was flat.
Now i did call yet again, was on the phone to Matthew who gave me his personal number to correspond to because i had a enough of trying to talk to the hotel company and getting nothing but argumentative attitude. So Matthew had someone drop off airfresher and change the batteries in the smoke alarm/tv remotes. He was great until when i asked for a discount rate, he stopped replying.
Thirdly, the return of the bond. I had to follow up again for numerous days to get status of my bond after it is advertised id receive it 3 days after check out. I didnt receive it until a 5 days after my stay and that was after the fact i had to call up because they hadn’t even released the bond yet.
Indianna
Stayed 2 nights in Feb 2024