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Cape Rey Carlsbad Beach, a Hilton Resort & Spa

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Exterior
Aerial view
Balcony view
Interior entrance
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Gym
  • Bar
    Bar
  • Breakfast available
    Breakfast available

Explore the area

Map
1 Ponto Rd, Carlsbad, CA, 92011
  • South Carlsbad State Beach
    7 min walk
  • South Ponto Beach
    18 min walk
  • Poinsettia Park
    4 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar)
    15 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

  • 79 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Pool View

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (First Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Ocean View (First Floor)

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (No Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Ocean View (No Balcony)

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (First Floor)

Room, 1 King Bed, Ocean View (First Floor)

Room, 1 King Bed, Ocean View (First Floor)

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (First Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (First Floor)

  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View (No Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Ocean View (No Balcony)

  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Balcony, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Pool View

Room, 2 Queen Beds, Pool View

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Hilton Garden Inn Carlsbad Beach
Pool
Hot tub
Pet-friendly
Free WiFi
4.0 out of 5, Very good, (1000)
The price is AU$455
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hilton Garden Inn Carlsbad Beach

About the area

Carlsbad

With a stay at Cape Rey Carlsbad Beach, a Hilton Resort & Spa in Carlsbad (South Beach), you'll be a 4-minute drive from Carlsbad Premium Outlets and 5 minutes from Flower Fields of Carlsbad. .This beach resort is 3.4 mi (5.4 km) from LEGOLAND® California and 4.1 mi (6.6 km) from Moonlight State Beach.
View more Resorts in CarlsbadOpens in a new window

What's nearby

  • South Carlsbad State Beach - 7 min walk - 0.7 km
  • Carlsbad Premium Outlets - 4 min drive - 4.2 km
  • Flower Fields of Carlsbad - 5 min drive - 4.5 km
  • Moonlight State Beach - 7 min drive - 6.6 km
  • LEGOLAND® California - 8 min drive - 5.5 km

Getting around

  • Carlsbad Poinsettia Station - 19 min walk
  • San Diego Intl. Airport (SAN) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Windmill Food Hall - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tip Top Meats - ‬5 min drive
  • ‪Miguel's Cocina - ‬5 min drive

About this property

Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Beach resort with a full-service spa and a conference center
Cape Rey Carlsbad Beach, a Hilton Resort & Spa offers 215 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 215 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while MP3 docking stations and cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a steam room. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Grab a bite at Chandler's Oceanfront, a beachfront restaurant which features a bar/lounge and a pool view. Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Carlsbad? This resort has 8503 square feet (790 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Chandler's Oceanfront - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Languages

English, Filipino, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 40 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Local area shuttle
  • Free beach shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 10-25 for adults and USD 4-7 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Chandler's Oceanfront

Things to do

  • 24-hour fitness centre
  • Access to nearby outdoor pool
  • Free bike hire
  • Full-service spa
  • Outdoor pool
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Free cots/infant beds
  • Corner/local shop
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (8503 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Garden
  • Nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 39.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults, and USD 4 to 7 for children
  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Covered valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlsbad Hilton Oceanfront Resort
Carlsbad Oceanfront Hilton
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Hilton Carlsbad
Hilton Carlsbad Oceanfront
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Oceanfront Carlsbad
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Cape Rey Carlsbad Beach, a Hilton Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like being charged to park.
Stayed 1 night in Aug 2024

4/10 Poor

Deborah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.
Stayed 4 nights in Aug 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.
Stayed 3 nights in Aug 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the cleanliness, staff, pool and bikes included with my stay. Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.
Stayed 1 night in Aug 2024

6/10 Okay

Liana

Stayed 1 night in Aug 2024

2/10 Terrible

Vahe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They overcharged me for parking
Stayed 1 night in Aug 2024

8/10 Good

Armand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recommended
The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.
Stayed 1 night in Aug 2024

2/10 Terrible

Raquel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Carlsbad choice
love the pool and beach butler service! Staff was very friendly and helpful. Great location
Stayed 3 nights in Aug 2024

4/10 Poor

Fabielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff but dirty rooms
The staff was very friendly and helpful , but everything else was disappointing considered they charge almost $600 dollars for a night , the bathroom shower had mold that is just dangerous to some people
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Craig

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend staying at this hotel
Very pleasant!
Stayed 3 nights in Aug 2024

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept . The pool and restaurant and staff were incredible . The room was clean . I would stay here again .
Stayed 2 nights in Aug 2024

8/10 Good

Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property, great friendly staff. Nice pool Area, but wasn’t cleaned well the next morning after a busy evening. Room was ok, not great for price.
Stayed 1 night in Jul 2024

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was very nice being an ocean front property. Expect a very late check-in as the rooms are not ready even passed check-in time. There were hand prints and lip prints all over the sliding glass door leading to the balcony. The room refrigerator is not really a refrigerator for food or beverages but for medications, so it is not very cold at all.
Stayed 1 night in Jul 2024

8/10 Good

Jamal

Stayed 1 night in Jul 2024

6/10 Okay

Premkumar

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Mark, Centreville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near the beach.
Stayed 2 nights in Jul 2024

10/10 Excellent

Malori

Travelled with family
Liked: Property conditions & facilities, room comfort
Amazing place
It was awesome
Stayed 1 night in Aug 2024

10/10 Excellent

Aruna Lata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oceanview resort
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Above expectations
Stayed 1 night in Jul 2024

10/10 Excellent

Fredrika

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in the property was great!
Stayed 1 night in Jul 2024

4/10 Poor

KAIXIN

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing!
There are too many disappointments for this trip. First, we made reservations for two rooms, but when I called a week ahead to make sure everything will be smooth, they only found one room. Lots of hassles as we booked via Hotels.com vs. with Cape Rey directly. But finally we were confirmed with two rooms. Secondly, the check-in time is 4pm, but we could not get our first room until 4:30pm and the second room until 6:20pm. This has greatly affected our original planning. We did not expect this from a Hilton! Thirdly, they no longer had bottled water, but they said they provided two empty bottles for customers to get water from water machine and two slippers in every room, but one of our rooms didn't have those. Maybe they were in a rush cleaning the room and forgot to put them in. Fourth, furnitures were outdated and mediocre with lots of wear and tear, carpets were dirty with lots of stains, bed sheets were thin and looked like they had been used for many years. We had to use disposable bed sheets that we brought just to be safe. Overall, we think the price is too much for this quality. This hotel feels like a better Holiday Inn.
Stayed 1 night in Jul 2024