Air conditioner was not working, after I talked to the person on the reception he went and move the control and told me to wait 10 min. I have the air on for 1.5 hours and was not working, he send the maintenence guy and just remove the filter and told me to wait 1/2 hour, room was really hot, I went one more time to the reception and I told the guy that I need a different room because of the problem, he told me he was going to my room in a minute, he went and told me that he don't have any more rooms with 2 beds and can offer only one bed, I told him no because we where 4 people, me, my son and my daughters. He told me well open the window and your room will be cooler. Restroom was really bandalised and looks poor and durty. I told him how desapointed I was and I claimed a refund of my payment. I went to the office and I turned the key and I left. I booked another room in the Motel 6 of Hayward and the difference was really noticeable, much better. One more thing that I don't like in the other motel 6 of Richmond is that they ask for a $100 dollars deposit and they take only cash for that, that was not on the instructions at the time that I booked the room. I have 2 pictures and the app is not letting me download it.