6/10 Okay
CARLY, San Clemente
Travelled with family and small children, Travelled with group
2 Jan 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed 4 nights and never received any house keeping. I called and left messages, called front desk, called concierge, and never got anyone that came to the room to bring the soap that wasn’t originally provided or take out the trash. We had to go find someone to get more toilet paper as the room came with 1 roll. I’ve stayed here dozens of times and never had this terrible service. My room also wasn’t ready until 7:30pm on check in because they were waiting for it to be cleaned. Clearly having an issue with staffing the housekeeping but the service we received was terrible. I was there with a party that had 4 rooms. One of the rooms got cleaned one night. I think asking for a room with hand and dish soap isn’t too much to ask for. The resort is beautiful and the amenities otherwise are wonderful. Bit the housekeeping is a disaster. I had a toddler in the room with dirty diapers and I couldn’t get anyone to take the trash, even when I put it outside my door and called. Super disappointed to be traveling and have all of these issues. The room comes with a full kitchen but without any soap there’s no way to eat, clean, and wash things. Despite all my calls during the stay, I was told at check out that unless you are a vacation owner they don’t clean your room. But Expedia says housekeeping is provided.
CARLY
Stayed 1 night in Dec 2024