8/10 Good
Lydia
12 Nov 2025
GREAT SERVICE Highlights:
Most of the front desk staff wete truly great. My flight arrived late and they made sure I got a free Lyft to the hotel. The airport shuttle had stopped running-----I was exhausted, hungry with an early day day the next day. The front desk person stayed on the phone with me until my Lyft arrived. When I gor up to my room it was freezing cold! I went back down to lry the front desk know. The new person pn shift switched my key and placed me in warmer room ASAP. The food and service at the small bar/restaurant was also excellent. Food was piping hot and very tasty.
WHY JUST 4 STARS
I only gave 4 instead of five stars because the gift shop/food area next to the front desk doesn't have many healthy grab and go food choices. Even the granola had red dye 40 in it! It:s So Cal after all! Some whole foods (ie apple or banana or a couple of ning there, so choices were limited (they open at 6am). Its Free so I didn't make a fuss when the omelet kitchen was still closed after 6:15am. I left the way I arrived-----hungry.
My flight was early and ftont fesk called the shuttle driver to take me back (its less than a 7 minute drive from the hotel) to the airport. I said 'I can call a Lyft". The front desk person said "No he can take you" . When the driver came to get me there were no bags for him to carry. Instead of saying Good Morning or staying silent, he reprimanded me for taking his shuttle early instead of hashing it out with his coworker.
Lydia
Stayed 3 nights in Nov 2025