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Harrah's Hotel and Casino Las Vegas

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Harrah's Hotel and Casino Las Vegas

Exterior
Casino
4 bars/lounges, poolside bar
Valley Vice Presidential Suite , 1 King , Non-Smoking | Living area
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot tub
  • Pool

Explore the area

Map
3475 Las Vegas Blvd S, Las Vegas, NV, 89109
  • The Linq
    2 min walk
  • LINQ Promenade
    2 min walk
  • Colosseum at Caesars Palace
    5 min walk
  • Las Vegas, NV (LAS-Harry Reid Intl.)
    7 min drive

Room options

View all photos for Valley Deluxe Room 2 Queens Attraction View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Deluxe Room 2 Queens Attraction View

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Valley Tower Deluxe Room, 1 King, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Valley Tower Deluxe Room, 1 King, Non-Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Tower Deluxe Room, 2 Double Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 2 Double Beds, Non-Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Hearing Impaired Valley Tower Deluxe Room, 1 King Bed, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Hearing Impaired Valley Tower Deluxe Room, 1 King Bed, Non-Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Valley Tower Deluxe Room, 2 Queen Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Valley Tower Deluxe Room, 2 Queen Beds, Non-Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Valley Deluxe Room King Attraction View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Deluxe Room King Attraction View

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Tower Deluxe Room, 1 King Bed, Pool View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 1 King Bed, Pool View, Non-Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Valley)

Room, 1 King Bed, Non Smoking (Valley)

Room, 1 King Bed, Non Smoking (Valley)

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hearing Impaired Valley Tower Deluxe Room, 2 Queen Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Hearing Impaired Valley Tower Deluxe Room, 2 Queen Beds, Non-Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Valley Tower Deluxe Room, 2 Queen Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 2 Queen Beds, Non-Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Valley Tower Deluxe Room, 1 King Bed, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 1 King Bed, Non-Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Valley Tower Deluxe Room, 2 Queen Beds, City View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 2 Queen Beds, City View, Non-Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Valley Tower Deluxe Room, 1 King Bed, City View, Non-Smoking

Valley Tower Deluxe Room, 1 King Bed, City View, Non-Smoking

Valley Tower Deluxe Room, 1 King Bed, City View, Non-Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Queen Beds, Non Smoking (Valley)

Smart TV, pay films

Executive Suite, 2 Queen Beds, Non Smoking (Valley)

  • 63 sq m
  • Sleeps 4
  • 4 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking (Valley)

Smart TV, pay films

Executive Suite, 1 King Bed, Non Smoking (Valley)

  • 63 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Valley)

Room, 2 Queen Beds, Non Smoking (Valley)

Room, 2 Queen Beds, Non Smoking (Valley)

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Tower Executive Suite, 2 Queen Beds, Non-Smoking

Mountain Tower Executive Suite, 2 Queen Beds, Non-Smoking

Mountain Tower Executive Suite, 2 Queen Beds, Non-Smoking

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Tower Executive Suite, 1 King Bed, Non-Smoking

Mountain Tower Executive Suite, 1 King Bed, Non-Smoking

Mountain Tower Executive Suite, 1 King Bed, Non-Smoking

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Valley Vice Presidential Suite , 1 King , Non-Smoking

Valley Vice Presidential Suite , 1 King , Non-Smoking

Valley Vice Presidential Suite , 1 King , Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Tower Deluxe Room, 2 Double Beds, Pool View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 2 Double Beds, Pool View, Non-Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Valley Tower Deluxe Room, 2 Queen Beds, Strip View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 2 Queen Beds, Strip View, Non-Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Valley Tower Deluxe Room, 1 King Bed, Strip View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 1 King Bed, Strip View, Non-Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Tower Deluxe Room, 2 Queen Beds, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 2 Queen Beds, Non-Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Tower Deluxe Room, 1 King Bed, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 1 King Bed, Non-Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Tower Deluxe Room, 1 Queen Bed, Non-Smoking

Mountain Tower Deluxe Room, 1 Queen Bed, Non-Smoking

Mountain Tower Deluxe Room, 1 Queen Bed, Non-Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Valley Tower Deluxe Room, 1 King Bed, Strip View, Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 1 King Bed, Strip View, Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Tower Deluxe Room, 1 King Bed, Strip View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 1 King Bed, Strip View, Non-Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Valley Tower Deluxe Room, 2 Queen Beds, Pool View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 2 Queen Beds, Pool View, Non-Smoking

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Tower Deluxe Room, 2 Queen Beds, Strip View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Mountain Tower Deluxe Room, 2 Queen Beds, Strip View, Non-Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mountain)

Room, 1 King Bed, Non Smoking (Mountain)

Room, 1 King Bed, Non Smoking (Mountain)

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Valley Tower Deluxe Room, 1 King Bed, Pool View, Non-Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Valley Tower Deluxe Room, 1 King Bed, Pool View, Non-Smoking

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

The LINQ Hotel + Experience

Pool
Spa
Free WiFi
Restaurant
3.7 out of 5, Good, (12560)
The price is AU$158
for 1 room
includes taxes & fees
14 Jan - 15 Jan
The LINQ Hotel + Experience

About the area

Las Vegas

With a stay at Harrah's Hotel and Casino Las Vegas in Las Vegas (Las Vegas Strip), you'll be steps from LINQ Promenade and 5 minutes by foot from Colosseum at Caesars Palace. .This casino resort is 0.3 mi (0.6 km) from High Roller and 1 mi (1.7 km) from Las Vegas Eiffel Tower.
View more Resorts in Las VegasOpens in a new window

What's nearby

  • The Linq - 2 min walk
  • LINQ Promenade - 2 min walk
  • Colosseum at Caesars Palace - 5 min walk
  • High Roller - 7 min walk
  • Las Vegas Convention Center - 4 min drive

Getting around

  • Harrah’s & The LINQ Station - 8 min walk
  • Las Vegas International Airport Station - 18 min drive
  • Harry Reid Intl. Airport (LAS) - 7 min drive

Restaurants

  • ‪Hash House A Go Go - ‬8 min walk
  • ‪PizzaCake by Buddy Valastro - ‬3 min walk
  • ‪Guy Fieri's Vegas Kitchen - ‬3 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬3 min walk
  • ‪Fulton Street Food Hall at Harrah's Las Vegas - ‬2 min walk

About this property

Harrah's Hotel and Casino Las Vegas

Resort with 5 restaurants, steps from LINQ Promenade
Harrah's Hotel and Casino Las Vegas offers 2526 accommodations with safes and hair dryers. Smart televisions come with cable channels and pay movies. Bathrooms include showers and complimentary toiletries.

This Las Vegas resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Stay in one of 2526 guestrooms featuring Smart televisions. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a nightclub or a health club. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Starbucks, one of the resort's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Las Vegas? This resort has 25000 square feet (2323 square meters) of space consisting of a conference center and 19 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Starbucks - Onsite coffee shop.
Ruth Chris Steakhouse - Onsite steakhouse. Open daily.
Gordon Ramsay's Kitchen - Onsite restaurant. Open daily.
Fulton Street Food Court - Onsite café. Open daily.
Walk Ons - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • Self parking on site (USD 20 per day)
  • Valet parking on site (USD 40 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: USD 15-40 per person
  • 5 restaurants and 2 coffee shops
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Starbucks
  • Ruth Chris Steakhouse
  • Gordon Ramsay's Kitchen
  • Fulton Street Food Court
  • Walk Ons

Things to do

  • 24-hour fitness centre
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Full-service spa
  • Nightclub
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Corner/local shop
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (25000 square feet of space)
  • Meeting rooms - 19

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • 31 casino gaming tables
  • 1000 casino slot machines
  • Casino (150000 square feet of space)
  • Casino sportsbook
  • Casino VIP room
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 26 to June 1:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per night
  • Resort fee: USD 50.96 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 30 per person (roundtrip)
  • Airport shuttle fee per child: USD 30 (roundtrip), (up to 18 years old)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests are required to provide photo identification and a credit card authorization in the amount of USD 50 per day for a standard room and USD 100 per day for a suite. Any guest failing to provide the requested credit card authorization will not be permitted to check in.

We should mention

This property caters to LGBTQ+ guests
The seasonal pool will be open from March 10 to October 26
Pool access available from 9 AM to 6 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Harrah's
Harrah's Hotel & Casino
Harrah's Hotel & Casino Las Vegas
Harrah's Las Vegas
Harrah's Las Vegas Hotel & Casino
Las Vegas Harrah's
Harrah's Hotel Casino Las Vegas
Harrah's Hotel
Harrah's Casino Las Vegas
Harrah's And Casino Las Vegas
Harrah's Hotel and Casino Las Vegas Resort
Harrah's Hotel and Casino Las Vegas Las Vegas
Harrah's Hotel and Casino Las Vegas Resort Las Vegas

Harrah's Hotel and Casino Las Vegas Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4737 out of 11720 reviews" "
Rating 8 - Good. 2926 out of 11720 reviews" "
Rating 6 - Okay. 1984 out of 11720 reviews" "
Rating 4 - Poor. 1056 out of 11720 reviews" "
Rating 2 - Terrible. 1017 out of 11720 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not a great experience
The hotel charged me for two days when I only stayed for one. The hotel also had the wrong day reserved. I checked out at 11 AM and was charged for two full days of parking when my car was there for exactly 25 hours, so $35 for one hour. A couple clothing items were accidentally left behind, yet housekeeping nor anyone else has record of the items. They just disappeared. I sadly have nothing good to say about my stay here.
Stayed 2 nights in Sep 2024

8/10 Good

Michel

Liked: Staff & service
Great location
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Barely passing
Pros: 1. Newly renovated rooms and big 2. Good Location 3. Clean Cons: 1. Noisy until 11PM- I was placed in an area where I could hear the band playing until late evening. 2. Lack of basic amenities- No complimentary water, no water kettle, no coffee, no microwave, etc. 3. Free Wi-fi limited to 2 gadgets per room only
Stayed 4 nights in Sep 2024

10/10 Excellent

Charity M

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wanted to swin but the pool was closed. That was all bad it was super hot and we really wanted to enjoy the pool.
Stayed 2 nights in Sep 2024

8/10 Good

Jorge A

Stayed 1 night in Sep 2024

4/10 Poor

Emerald

Travelled with partner
Disliked: Staff & service, amenities
Paid a $150 in resort fees for their wifi not to work and no access to the pool unless on the weekend and only have rental cabanas for $100 dollars and 6 free chairs not even close to the pool and we ended up getting kicked out of the pool. We also had ordered Doordash to the hotel and was left with in-house services and by the time we went down to grab it the staff threw our food away. Waste of money and service only good thing is the location.
Stayed 3 nights in Sep 2024

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was that the kiosks were not working and it took a long time to check in. The hotel itself is in a great location. It’s in between The Venetian and the Linq with quick access to Ceasar’s and the Bellagio.
Stayed 4 nights in Sep 2024

8/10 Good

Amporn

Liked: Property conditions & facilities
Disliked: Cleanliness
Housekeeping did not clean the room, even though I called and reminded them. The housekeeper only came in to change the towels, but the bed sheets were not changed. The used towels were left on the bed and not collected. I informed Customer Services but received no assistance. In the morning, I went to the Front Desk to check out, and the Supervisor waived the resort fee. However, when I requested to speak with the management, the Supervisor refused, called Security, and told me to leave the hotel. Otherwise, they would call the police and accuse me of trespassing. Is this how a 4-star hotel treats its customers?
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Stayed 2 nights in Sep 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Marisol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and close to everything:) the staff not so good no manners, I love the check out kiosk I didn’t have to interac with the front staff :)
Stayed 2 nights in Sep 2024

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Location is the selling point foe this property. Housekeeping was extremely rude when requesting towels for the room.
Stayed 3 nights in Sep 2024

2/10 Terrible

Rodolfo, edmonton

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Will never stay at this property agaian, their customer service was terrible. I booked an paid extra for a certeain type of room, which i never got, i asked why that was and was told that it was beacuse i had checked in late and that there was nothing they could do. What is the point of booking something they arent going to reserve for you.
Stayed 3 nights in Sep 2024

6/10 Okay

Shane'

Travelled with group
Disliked: Cleanliness
Convenient location
Stayed 4 nights in Sep 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The facility was clean, staff was all friendly. The down side was the bathroom had a sliding glass door that although it was slightly frosted it does not offer complete privacy as you would expect. When I booked my stay I thought it said the pool was open until the end of September, but when we wanted to swim one afternoon it said the pool was closed and only open on the weekend. We were there during the week and it was 100 each day.
Stayed 4 nights in Sep 2024

2/10 Terrible

Gatjeak

I made a reservation and upon arriving at the hotel I was told by the front desk staff that all rooms were booked and that I should contact Expedia for a refund. I called Expedia the next day and several times after that and was eventually informed that my booking was marked as a no show even though I arrived 2 hours after making the online reservation. This policy is one of the sneakiest methods of taking people’s money I’ve ever seen and I will never be staying at this hotel or using Expedia for any services again. If you’re reading this, please stay away from these two.
Stayed 1 night in Jul 2024

10/10 Excellent

Marissa

Stayed 2 nights in Aug 2024

8/10 Good

Richard, Columbus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in proses sucked. None of the self check in kiosks were working. There was only 2 people at the desk and they gave priority to another “VIP” line. Everyone in the “NORMAL” line was annoyed. Overall the hotel was nice and in a good area.
Stayed 1 night in Sep 2024

10/10 Excellent

Deidre Walker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff wasn't knowledgeable, one member gave me a diet answer than the other. That was inconvenient
Stayed 3 nights in Sep 2024