2/10 Terrible
Rebecca
Travelled with family
5 Jan 2025
Disliked: Cleanliness, staff & service
Avoid - Theft and Unclean
Arrived at the hotel and we were offered a complimentary upgrade to a family duplex suit which was very kind.
The room looked clean and welcoming, we were told that the sofa would be turned in to a bed for the children whilst we were out at the theatre which was no problem at all.
Upon leaving the room we noticed a pair of knickers under a television stand - disgusting really as the room clearly hadn’t been cleaned.
We let reception know, the guy was very apologetic and advised it would be sorted asap.
We came back from the theatre late, the children’s bed had been made and an apology given with the offer of breakfast. The room hadn’t been cleaned despite a note saying it had - there were still dirty glasses, tea spoons etc. but the knickers had gone!!
In the morning we packed to leave. Whilst packing it was then we noticed my daughters purse had gone. We’d come to London for my birthday and for her to spend her birthday money and someone had taken it from the room. A pink smiggle purse - there’s no mistaking it was a child’s purse.
We should absolutly have put it in the safe but stupidly during the push to leave we forgot.
Do not go to this hotel - they have a clear issue with cleanliness and theft!
I’ll be escalating this with more facts for the hotels mangagers but I will absolutly have for this happen to anyone else.
A fantastic birthday trip ruined by one person.
We turned the rook upside down looking, offered to look with staff have them check our bags etc.
Rebecca
Stayed 1 night in Jan 2025