I'm sorry, I was not impressed. First, we booked a quadruple room, it wasn't available when we arrived but they accommodated our family into two separate rooms instead, for our trouble, breakfast was complimentary the next morning. Both rooms were large. Otherwise, the beds were very hard and uncomfortable, carpet was threadbare in places, curtains shredding, bathrooms need a little updating, some of the shower knobs very difficult to turn, no deadbolt on the doors. We were woke in the middle of the night by horrible noise coming from the ceiling that went on for over an hour, like some sort of water pump (definitely included water running). The second night they accommodated us to a quadruple room, it was pretty much the same condition as the first two. For almost $400US a night, I kind of expect a little nicer, higher end room. Considering we stayed elsewhere for the first 2 nights of our stay in London for only $10 more. The staff at the front were very nice, helpful and friendly. The end, I'm not really sure who set us up but we had to leave for the airport at 5 in the morning, I asked if they could arrange a taxi for us and they said they could. The cost was arranged by the hotel at 90£. It was fine, our driver was there on time, I double checked the price. When we got to the airport he wouldn't take card, only cash which multiple people said true taxis only take card. Ended up scamming my husband for double the cost in US dollars. Left us with bad feelings about hotel