See all properties
Save

The Cumberland, London

4.5 star property

Photo gallery for The Cumberland, London

Exterior
Exterior
Gold Family Room
Daily buffet breakfast (GBP 20 per person)
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
1 Great Cumberland Place, London, England, W1H 7DL
  • Marble Arch
    ‪1 min walk‬
  • Hyde Park
    ‪4 min walk‬
  • Oxford Street
    ‪11 min walk‬
  • London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access)

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Gold King Park View

Gold King Park View

Gold King Park View

  • 21 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

Executive Double Room (With Executive Club Lounge Access)

Executive Double Room (With Executive Club Lounge Access)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Classic Accessible Double

Classic Accessible Double

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Gold Family Room

Gold Family Room

Gold Family Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Gold King Room

Gold King Room

Gold King Room

  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area

Star Suite (With Executive Club Lounge Access)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Gold Twin

Gold Twin

Gold Twin

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Room

Thistle London Marble Arch

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very good, (1089)
The price is AU$332
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Thistle London Marble Arch

About the area

London

With a stay at The Cumberland, London, you'll be centrally located in London, steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. .This hotel is 1.8 mi (2.8 km) from Buckingham Palace and 1.8 mi (3 km) from Piccadilly Circus.

What's nearby

  • Hyde Park - 4 min walk
  • Buckingham Palace - 4 min drive
  • Piccadilly Circus - 5 min drive
  • Trafalgar Square - 6 min drive
  • Big Ben - 6 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 46 min drive

Restaurants

  • ‪Pret a Manger - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪The Sportsman Casino - ‬2 min walk
  • ‪Al Balad - ‬3 min walk

About this property

The Cumberland, London

Art Deco London hotel in London City Centre with a 24-hour front desk
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 900 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with British cuisine at SOUND Cafe, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 17 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Off-site parking for GBP 60 per day; booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:30 AM–11:30 AM on weekends: GBP 20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • SOUND Cafe
  • SOUND Sports Bar
  • Costa Coffee

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (4306 square feet)
  • Meeting rooms - 17

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 100
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 61
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Raised toilet seat
  • Raised toilet seat height (centimetres): 61
  • Step-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Local meal delivery service

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 423 out of 772 reviews
Rating 8 - Good. 200 out of 772 reviews
Rating 6 - Okay. 89 out of 772 reviews
Rating 4 - Poor. 27 out of 772 reviews
Rating 2 - Terrible. 33 out of 772 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Tariq

Very good location, rooms are small.
Stayed 5 nights in Nov 2024

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brilliant. It is so clean and the staff are so helpful. When they knew it was a birthday celebration they left a card and bottle of champagne in the room. Thanks for a lovely stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Sengul

Stayed 1 night in Nov 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service
Good location
Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Nov 2024

8/10 Good

Ragnheidur

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great area of London. Good lobby with a fun vibe.
Stayed 3 nights in Nov 2024

2/10 Terrible

Kirk

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great comfort, poor experience.
Turned up after paying on the app. Offered an upgrade, charged us for the whole stay again. Got into the upgraded room - dirty knickers were left in the room and only one towel for both of us. Got to breakfast and wasn’t on the system that we were entitled to breakfast and tried to charge us again.
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 7109 was lovely but some horrendous fan noise kept me awake. Couldn’t work it out where it came from. Poor quality windows too
Stayed 1 night in Nov 2024

10/10 Excellent

Heli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for central London. Good value for money. Very safe. Clean and nice ambiance
Stayed 1 night in Nov 2024

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Such a lovely stay, made to feel very welcome and special. Room was very comfortable, we had food in the evening i. The Sounds Cafe which was gorgeous and service good. Close the Marble Arch tube station so if needing to travel around this made it very convenient.
Stayed 1 night in Nov 2024

6/10 Okay

Kurt

Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

JESSICA, new york

Travelled with family
Liked: Staff & service, property conditions & facilities
Thks
Stayed 3 nights in Nov 2024

10/10 Excellent

Stacey, Lehi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Marble Arch red line, but kind of a sketchy neighborhood with lots of homeless. The hotel itself is great.
Stayed 6 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 2 night stay
Trip to London with friends for big birthday celebrations. Hotel had sparkling wine and chocolates in our room on arrival with a lovely card and message on the mirror. Very nice touch. Room was a gold king and we had a pull out bed. Very comfortable but a bit of a squeeze with 3 big bags but we managed to make it work for 2 nights and we weren't tripping over anything. Location just around corner from marble arch tube station and Oxford Street is perfect. Both the Luton and Stansted Airport buses stop about a 3 minute walk from the hotel so extremely handy if you want to travel that way. Any staff we met were really friendly and I really liked the extra security of the keycards controlling which lift to get into for all guests. Possibly a thing in other hotels but I haven't seen it before. Would definitely come back highly recommend
Stayed 2 nights in Nov 2024

10/10 Excellent

Rafina

Stayed 1 night in Nov 2024

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Naser

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel lobby was unbelievably busy - the lift access seemed unnecessarily complicated but the band playing in the bar on Saturday night was really great! Our bedroom was rather small & the bathroom was really tiny with a miniscule sink & only room for one person at a time A leaky shower door (bath mat was absolutely soaking after one shower) & no niceties like a shower cap.
Stayed 2 nights in Nov 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Cumberland Hotel for a celebratory weekend away following our wedding and the hotel exceeded our expectations from start to finish. Our check in experience by Ali Mansour was one of the best we have had to date, he was extremely welcoming, professional and accommodating to our needs and gave a great first impression of the hotel. From then on the service from staff in both the main restaurant and breakfast room did not disappoint. Everyone was very friendly, helpful and welcoming. The rooms were immaculate and the live music entertainment in the evening topped it off! The location is central so ideal for those looking to explore london. I would definitely recommend this hotel and we will certainly be back again. Thank you very much Cumberland hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Nov 2024

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great location, the room was nice and the breakfasts were wonderful. The main lobby and bar area was quite lively with live music most nights. The hotel was formerly a Hard Rock Hotel and that was very evident on the main floor.
Stayed 5 nights in Oct 2024