See all properties
Save

Mercure London Hyde Park Hotel

4.0 star property

Photo gallery for Mercure London Hyde Park Hotel

Exterior
Breakfast, lunch, dinner served; Italian cuisine, garden views
Standard Twin Room, 2 Single Beds
Breakfast, lunch, dinner served; Italian cuisine, garden views
Breakfast, lunch, dinner served; Italian cuisine, garden views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Gym
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
8-14 Talbot Square, Paddington, London, England, W2 1TS
  • Kensington Gardens
    ‪6 min walk‬
  • Hyde Park
    ‪6 min walk‬
  • Marble Arch
    ‪17 min walk‬
  • London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 3 Single Beds

Family Room, 3 Single Beds

Family Room, 3 Single Beds

  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 19 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, 1 Double Bed (Cosy)

Room, 1 Double Bed (Cosy)

Room, 1 Double Bed (Cosy)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Hotel Indigo London Hyde Park Paddington by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very good, (1001)
The price is AU$352
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Hotel Indigo London Hyde Park Paddington by IHG

About the area

London

Located in London (London City Centre), Mercure London Hyde Park Hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. .This eco-certified hotel is 0.8 mi (1.3 km) from Marble Arch and 1.4 mi (2.2 km) from Oxford Street.

What's nearby

  • Kensington Gardens - 6 min walk
  • Hyde Park - 6 min walk
  • Marble Arch - 17 min walk
  • Oxford Street - 4 min drive
  • Kensington High Street - 5 min drive

Getting around

  • Paddington Underground Station - 3 min walk
  • London Paddington Station - 4 min walk
  • London City Airport (LCY) - 53 min drive

Restaurants

  • ‪Hilton London Paddington Dining & Drinks - ‬5 min walk
  • ‪Angus Steakhouse - ‬5 min walk
  • ‪The Pride of Paddington - ‬4 min walk
  • ‪The Bear (Craft Beer Co.) - ‬3 min walk
  • ‪Sawyers Arms - ‬2 min walk

About this property

Mercure London Hyde Park Hotel

Eco-certified London hotel in London City Centre with a fitness center
Mercure London Hyde Park Hotel offers 72 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels and smart speakers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 72 individually decorated guestrooms, featuring minibars and flat-screen televisions. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy Italian cuisine at Bella Italia Paddington, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:00 AM.
Bella Italia Paddington - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Indonesian, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Electric car charging station on site
  • Off-site parking within 328 ft (GBP 30 per day)
  • Street parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 19 for adults and GBP 14 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Bella Italia Paddington

Things to do

  • Art gallery
  • Bike rentals
  • Designer shops
  • Fitness centre
  • Shopping centre

Family friendly

  • High chair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels
  • Smart speaker

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 19 for adults and GBP 14 for children
  • Nearby parking fee: GBP 30 per day (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crown Hotel Hyde Park
Hyde Park Crown Hotel
Quality Crown Hotel
Quality Crown Hotel Hyde
Mercure London Hyde Park Hotel Opening December 2016
Quality Crown Hotel Hyde Park London
Quality Crown Hyde Park
Quality Crown Hyde Park Hotel
Quality Crown Hyde Park London
Quality Hotel Crown Hyde Park
Quality Crown Hyde Park London, England
Mercure Hyde Park Hotel Opening December 2016
Mercure London Hyde Park Opening December 2016
Mercure Hyde Park Opening December 2016
Mercure Hyde Park Hotel
Mercure London Hyde Park
Mercure Hyde Park
Mercure London Hyde Park Hotel England
Mercure London Hyde Park Hotel Paddington England
Mercure London Hyde Park Hotel (opening November 2016)
Mercure London Hyde Park Paddington Hotel
Mercure London Hyde Park Hotel (opening December 2016)
Mercure London Hyde Park
Mercure London Hyde Park Hotel Hotel
Mercure London Hyde Park Hotel London
Mercure London Hyde Park Hotel Hotel London

Mercure London Hyde Park Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 263 out of 629 reviews
Rating 8 - Good. 227 out of 629 reviews
Rating 6 - Okay. 77 out of 629 reviews
Rating 4 - Poor. 37 out of 629 reviews
Rating 2 - Terrible. 25 out of 629 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Esther, Sydney

Travelled with family
Liked: Staff & service
Easy access to the city of London
Stayed 6 nights in Nov 2024

10/10 Excellent

HANGYEOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Trevor, EAST ELMHURST

Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Will come back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in Oct 2024

8/10 Good

Janice S

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Luanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So close to Paddington train station to catch the Heathrow express train.
Stayed 3 nights in Sep 2024

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Thom

Stayed 2 nights in Aug 2024

6/10 Okay

Darcy, Alexandria

Travelled with group
Liked: Staff & service, property conditions & facilities
The property is clean and in a good, walkable neighborhood for many things. The staff is professional and helpful. The rooms are very small but clean. Also, they say they have king-sized beds, but they are the size of a standard Queen. In the US and other Places in Europe, a King is a King, however, at the Mercure Hyde Park, a King is a Queen, and to actually get a King, you have to upgrade, and it's not one bed. Its two twin beds are pushed together, trying desperately to make a proper king. I was told by the staff this is the way it is in Europe, however, I'd just come from Iceland, and clearly, they understand a king bed is a king bed. Again, it appears that Mercure has its own standard, and that is not effectively relayed on their website when booking; therefore, I feel it's misleading. The trash along the sidewalks for days is also a bit gross. The breakfast was decent and easy each day.
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spotless, beautiful, quiet, modern bedroom. The beds were also very comfy. Great location. We would definitely stay here again. Thank you.
Stayed 1 night in Aug 2024

8/10 Good

Fumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Tight space but had a lot of clever ideas to put our stuff in the small room. Easy access from Paddington station. A lot restaurant option nearby. No laundry facility just laundry service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Paddington hotel
Good location close to Paddington and Hyde Park. Room was small but comfortable with a good bed and ensuite. Happy hour is appreciated. Staff were friendly and helpful.
Stayed 2 nights in Jul 2024

4/10 Poor

Bruce

Disliked: Staff & service
Mecure, you broke your word
Unfortunately, due to a medical issue with my wife, we were forced to leave a day early. We coordinated with the Mecure staff and with our booking company, Hotels.com, for this early departure the day prior as it became apparent my wife would need medical attention. At the time we were given approval by your manager and Hotels.com and told when we checked out, that a refund for the unused day would be credited back to my credit card account.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Katherine

Stayed 3 nights in Jul 2024

4/10 Poor

Frances

Disliked: Property conditions & facilities
This hotel stores bag prior to check in!! Great location! Lots around. I didn’t get the name of the lady who checked me in but she was very helpful! However the actual room was quite noisy (could hear other rooms and people walking past) and there was a smell coming from the bathroom.
Stayed 3 nights in Jul 2024

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
Renèe was great. She was efficient, courteous, and super customer focused.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs and poor service
I woke up in the early hours only to discover a massive bug (or more - as it was coming and going from underneath the bed) going around the room, and eventually disappearing underneath the carpet. The picture doesn't do the size justice, as it's taken from standing on the bed. I packed my belongings and went to reception, asking for a new place where I could finish getting ready for work. They first suggested using the gym showers... After I pushed for a room, they suggested I used someone else's who had just checked out but the room hadn't been cleaned yet! After I pushed back again did they give me a new, unused room.... I requested to be put in touch with the manager who is still (one month later) unresponsive via email about reimbursement. Overall horrific experience, extremely poor customer service and more importantly, extremely poor hotel conditions. The hotel is just not clean enough for the price and number of stars it has - you can see the carpet is old and dusty, surfaces look dusty etc. And in my 20 years of living in London have never, ever seen bugs. It's just unacceptable.
Stayed 1 night in Jun 2024

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, the rooms were great and clean. But what really stood out for us was the front of house staff! We arrived late on a sunday with our 2 yo and the staff were so welcoming and helpful beyond their usual duty. They helped me find milk at like 1030 pm for our kid which was amazing! Rooms are great but the staff are exceptional!
Stayed 1 night in Jun 2024

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location after SZA concert in Hyde Park, 20 minutes stroll back to the hotel, quicker getting there as other entrances were open and could cut off the corner of the park. Room was small but not a problem for myself and my daughter as it was only a bed for the night. Room, bedding and bathroom very clean and staff very helpful and friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024