We had a wonderful stay at Park Plaza Waterloo. The staff was outstanding, and the concierge team—Tony and Michael—were especially amazing: incredibly helpful and full of great information! The front desk staff was equally fantastic. Breakfast was delicious, and the servers were kind and accommodating.
One suggestion would be to introduce a little more variety at breakfast, as we stayed for 11 days and the offerings were mostly the same each morning. That said, everything was consistently well-prepared and tasty.
The gym facilities were excellent, and we really enjoyed the sauna and pool as well. Park Plaza is also very kid-friendly, with a playroom and a mascot that greets the children each morning—such a thoughtful touch!
The hotel is in a great location, about a 10-12 minute walk from the London Eye, with Big Ben and other attractions nearby. We traveled a long way to the UK, and staying at Park Plaza made the journey absolutely worth it.
We had a truly wonderful time and were very sad to leave. We will definitely be back!