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Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
Standard Room, 1 Double Bed, Non Smoking
Reception
Standard Room, 1 Double Bed, Non Smoking
Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
147-149 Sussex Gardens, London, England, W2 2RY
  • Hyde Park
    ‪6 min walk‬
  • Kensington Gardens
    ‪7 min walk‬
  • Paddington Central
    ‪9 min walk‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

  • 9.50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Room amenity

Standard Room, 3 Single Beds, Non Smoking

  • 21 sq m
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Exterior

Royal Eagle Hotel

Free WiFi
Breakfast available
Bar
Housekeeping
3.5 out of 5, Good, (1039)
The price is AU$137
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Royal Eagle Hotel

About the area

London

With a stay at Queensway Hotel, Sure Hotel Collection by Best Western in London (London City Centre), you'll be within a 5-minute drive of Hyde Park and Oxford Street. .This hotel is 2.5 mi (4.1 km) from Buckingham Palace and 2.6 mi (4.1 km) from Leicester Square.

What's nearby

  • Hyde Park - 6 min walk
  • Marble Arch - 15 min walk
  • Oxford Street - 4 min drive
  • Kensington High Street - 5 min drive
  • Buckingham Palace - 7 min drive

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Angus Steakhouse - ‬4 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪The Victoria, Paddington - ‬3 min walk
  • ‪Bonne Bouche Catering - ‬4 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk

About this property

Queensway Hotel, Sure Hotel Collection by Best Western

Victorian London hotel in London City Centre with a 24-hour front desk
Queensway Hotel, Sure Hotel Collection by Best Western offers 42 accommodations with safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 42 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.

Languages

Arabic, English, French, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 6 per person

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 6 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 138 out of 1001 reviews" "
Rating 8 - Good. 383 out of 1001 reviews" "
Rating 6 - Okay. 312 out of 1001 reviews" "
Rating 4 - Poor. 123 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Disliked: Staff & service, property conditions & facilities
Not the best.
Small room - typical of London for this price. No service really compared to other rooms/hotels in the area ….the drain in the shower didn’t drain well - so we had to turn off the shower while showering….and my guess is there had been some floods as the room smelled musty.
Stayed 1 night in Oct 2024

6/10 Okay

Donald C

Appreciated being able to check in early and getting a room the was accessible for someone with mobility issues.
Stayed 1 night in Oct 2024

6/10 Okay

Sheldon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very uncomfortable bed, lift goes between floors, tiny room, window doesnt stay open. People outside smoking comes into window. Close to public transportation
Stayed 3 nights in Oct 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Jay, Melrose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, other than the room being very small it was a good experience. Location is convenient
Stayed 1 night in Sep 2024

8/10 Good

DUNCAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Sophie

Disliked: Property conditions & facilities, room comfort
DO NOT STAY
The stay was terrible, there’s a lift in the hotel that only takes you to the 3rd floor. We were on the 4th. You had to climb another set of stairs that twisted around were you’ll nearly lose your balance. The room was the smallest room ever. The bathroom is that bad you can stand in it but you can’t even close the door because it’s that small. The shower was a struggle to even get into it was that bad. And the temperature on the shower didn’t work so it was boiling. There were bottle caps on the floor and dust everywhere so the room definitely wasn’t even cleaned before we entered it yet we weren’t allowed to check in early?! The only good thing was that the bed was relatively comfortable. Will never be back.
Stayed 1 night in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except for I didn't have any hot water for two nights I had a tepid warm shower and the last night I didn't have any hot water in the sink
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on several occasions in different rooms and floors. Perfect for the solo traveler
Stayed 1 night in Aug 2024

10/10 Excellent

Ean Bee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Sep 2024

8/10 Good

robert

Travelled with partner
Very convenient for Paddington and Hyde park
Stayed 3 nights in Sep 2024

10/10 Excellent

ATSUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Murray

Liked: Cleanliness, staff & service
I have stayed in this hotel before as a single. But this time the room was so tiny there wouldn’t have even been space for a handbag let alone my suitcase. Lift was out of order and tiny room was on third floor. This room should not be sold at all. Would just fit the vacuum cleaner that blocked the hallway.
Stayed 2 nights in Sep 2024

8/10 Good

ANDREW

Stayed 1 night in Aug 2024

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose the Queensway Hotel primarily for its convenient location to Paddington Station. It is within an easy walking distance. The hotel is in a restored an updated row of old Victorian townhomes & is rather quaint looking on the outside. The inside is very plain with basic decor, but we did find it very clean. Our room was small as expected by the description. There is no air conditioning & we happened to arrive during a heat wave & our room was stiflingly hot. We had two tiny hand held fan that we travelled with & that was our only breeze. During cooler weather it would probably be fine. The bathroom was larger than expected but didn't have any kind of shelf to put toiletries on, so that was somewhat inconvenient having to step out each time to get the necessary items to apply makeup etc. The desk in the room was attached to the wall in the corner with a mirror hung on the wall over it but perpendicular to the desk. That was the only place to plug in a curling iron to fix my hair, but I had to sit at the opposite end of the desk to see myself. The staff however, was very accommodating & had checked in advance to see if we had any special requests. Told them I couldn't do many steps so they placed us on the first floor. The elevator only covers three floors. Price was fair given its location & for a couple of nights, it was a place to sleep. Likely would not choose it again mostly because of no AC.
Stayed 2 nights in Aug 2024

6/10 Okay

Chuck

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I asked the front desk clerk if the would arrange a cab for us back to the airport I got the biggest run around of an answer anyone has ever given me. He only had one number to call and it wasn’t working. Really? In the city of London you only know ONE taxi service? I wound up doing Uber but my gosh that was negative customer service experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a lovely bath. But very hot on a very hot day in London. No aircon but there was a fan which was not enough for such hot weather.
Stayed 1 night in Aug 2024

10/10 Excellent

William P

Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful. We were warmly received and shown our room and how to operate the hot water, windows, etc. We liked the three twin bed option for three people. Great value for the money. We would stay here again.
Stayed 2 nights in Jul 2024

8/10 Good

Amy, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Had to stay for a quick night due to a cancelled flight. Room was very tiny but completely perfect for my needs. Great shower. Delicious breakfast.
Stayed 1 night in Jul 2024

6/10 Okay

Judy

Travelled with partner
Room had an unpleasant order in it.
Stayed 2 nights in Jul 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Great for a short stay.
The location is excellent for a stay in London. Close to restaurants and the train station. Our room was very very small. The shower was difficult to get in and out of. Bed was comfortable. Great budget selection
Stayed 2 nights in Jul 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lovely building in fantastic location. Victorian building , so there are steps to take even with the lift. May not be suitable for everyone. Our room even has steps down to the bathroom from our actual room. (Private and attached, just down a small staircase). There is no AC. Our room was in the back with no airflow and it was hottest day of the year so it was quite uncomfortable . Fans were provided. Overall a good value
Stayed 2 nights in Jul 2024

8/10 Good

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we needed. Clean, safe, friendly staff and super easy access to Paddington station and a great place from which to walk all over London. Would absolutely stay here again.
Stayed 1 night in Jul 2024