The trip was very bad and the reason is due to the reservations by you because the reservation with you does not explain the quality of the room in the case of booking, especially if the reservation is for several rooms, and this is what happened with me, where my trip was with the family, which requires the neighbourhood in the rooms, but what happened is that each rooms on a different floor. For information, the hotel in which you lived contains more than 10 different types of room. You have been contacted and sent complaints, but there was no response to those complaints, which made the trip terrible!