The positives: Our family liked the location of the property, which was a residential area within a short walking distance of the subways and buses. We liked having a kitchen and washer within our flat. Our second flat was clean and tidy. Midway through our stay, the cleaning crew came in to change sheets & towels, and clean the space. A few negatives: the first flat we were sent to was filthy. At 1:30am, after a long flight from the US, this was not an optimal start to our trip. We called Snell apartments, however, and they immediately rectified the situation by moving us to a new flat. We appreciated their immediate attention to our concern. The hot water heater in the apartment was problematic for us. We kept having to flip the water switch in the hopes we could get some hot water. We learned to tag team as a family and all take showers one after the other, so everyone could get a warm water shower. We did contact the apartment manager who said the heater was fine. In our flat it wasn’t, but we made it work. The only other issue we had, which was not something Snell could address, was the location of a nightclub on the property. It is open Wednesday through Saturday. The nights it was open made sleeping a bit of a challenge. Overall, we appreciated our Space and the Snell property management team. We would definitely rent from them for future trips.