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Norfolk Inn Paddington

3.0 star property

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Breakfast area
Garden
Exterior

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
6-8 Norfolk Square, London, England, W2 1RS
  • Hyde Park
    ‪8 min walk‬
  • Marble Arch
    ‪15 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Breakfast available
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3.5 out of 5, Good, (1198)
The price is AU$313
for 1 room
includes taxes & fees
12 Apr - 13 Apr
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About the area

London

A stay at Norfolk Inn Paddington places you in the heart of London, within a 10-minute walk of Hyde Park and Kensington Gardens. .This hotel is 0.8 mi (1.2 km) from Marble Arch and 1.4 mi (2.3 km) from Royal Albert Hall.

What's nearby

  • Hyde Park - 8 min walk - 0.7 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.3 km
  • Royal Albert Hall - 5 min drive - 2.3 km
  • Buckingham Palace - 7 min drive - 4.3 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London City Airport (LCY) - 49 min drive

Restaurants

  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪It's All Greek to Me - ‬2 min walk

About this property

Norfolk Inn Paddington

Hotel with a 24-hour front desk, a short walk to Hyde Park
Norfolk Inn Paddington offers 31 accommodations with coffee/tea makers. Bathrooms include showers. Housekeeping is provided on request.
Make yourself at home in one of the 31 guestrooms. Bathrooms with showers are provided. Conveniences include coffee/tea makers, and housekeeping is provided on request.
Make use of convenient amenities, which include concierge services and a reception hall.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Norfolk Inn Paddington Reviews

Reviews

4.8
Rating 10 - Excellent. 34 out of 614 reviews
Rating 8 - Good. 98 out of 614 reviews
Rating 6 - Okay. 144 out of 614 reviews
Rating 4 - Poor. 134 out of 614 reviews
Rating 2 - Terrible. 204 out of 614 reviews

5.0/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jagruti

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay of my life the bathroom is full of molds, cockroaches around, dirty rooms and dirty stains everywhere, foul smell, no heating the only good thing was the bathroom had hot water. I would never stay in here… bad very bad
Stayed 2 nights in Dec 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, Disgusting - Sleep at the station
I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.
Stayed 3 nights in Dec 2024

2/10 Terrible

Louise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL, EXTREMELY DIRTY AND FULL OF BUGS. We booked last minute due to train cancellations so were desperate and booked the first hotel we found that was close to the station. The bathroom was full of black mould, we didn't feel comfortable using the shower as it was so dirty. We went out to buy dry shampoo rather than showering there. There were cockroaches everywhere too. AVOID
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
Dreadful condition. Dirty, unkept. No lift. Felt unsafe. Avoid at all costs.
Stayed 1 night in Dec 2024

2/10 Terrible

Camille

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mould on the walls, I absolutely do not recommend it.
Stayed 1 night in Nov 2024

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.
Stayed 1 night in Nov 2024

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Thankfully it was not as bad as some of the reviews suggested but it was still the worst hotel I've ever stayed in. Booking in a rush and I didn't read the reviews before hand but I honestly don't really know how this is allowed to function as a hotel, the beds were the most uncomfortable thing I've ever slept on, the carpets were filthy and the bed sheets werent super clean. We were moved rooms after our door wouldn't lock and their offer to fix it in the morning wasn't accepted...the new room was better but still very very lacking...the windows didn't shut properly so banged constantly in the wind, there were stains all over the walls and carpets and the walls were paper thin. I did sleep alright but mainly due to the fact I was so tired The location was really clsoe to Paddington which was great but I really wouldn't recommend this hotel, it really felt like a youth hostel that should be about £20 a night...
Stayed 1 night in Nov 2024

2/10 Terrible

peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be going there again the front dest staff rude and not clean
Stayed 1 night in Nov 2024

10/10 Excellent

Felipe, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Nov 2024

6/10 Okay

Chris

Liked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Stayed 1 night in Oct 2024

2/10 Terrible

rocelle

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Liam

Stayed 1 night in Nov 2024

6/10 Okay

Dorian-Christ Philippe

Stayed 2 nights in Nov 2024

6/10 Okay

Col Yakubu

Liked: Cleanliness, amenities, property conditions & facilities
More efforts on maintenance
Stayed 9 nights in Oct 2024

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
nice people...but i had to ask for a chair (there was none in the room) and for a water glass (there was none ... and he gave me a cardboard coffee cup)...room was cleaned only once in a six night stay, and then the maid left the dirty wet towels on the floor and did not even replace the toilet paper (which i had to ask for)....lumpy creaky bed
Stayed 6 nights in Oct 2024

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didnt work, bathroom needed a good scrubbing, there was not tea/coffee in room, reception were unhelpful to the point of being surly and sour, did raise matters with reception who merely said they would have to see their manager who was not around - this hotel needs to be inspected by the health authority - avoid at all costs you are better off sleeping rough than staying here
Stayed 1 night in Oct 2024

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, property conditions & facilities
It's wasn't what I expected and it' was unexpectedly rooms I took photos of prove it's not worth the money.
Stayed 1 night in Oct 2024

2/10 Terrible

Naznin Sultana

Stayed 1 night in Oct 2024

2/10 Terrible

Zoe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful! Do not stay here!
There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station
Stayed 3 nights in Oct 2024

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful, unclean, incredibly hot, none of the provisions that were listed. Water was scolding hot.
Stayed 1 night in Oct 2024

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!
Stayed 2 nights in Sep 2024

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Wendy

Liked: Room comfort
Disliked: Cleanliness
I was not expecting too much because the price was reasonable but was disappointed on the first night of our three night stay. No kettle or coffee making supplies or even cups for water, no hair dryer, tv and remote not working, bathroom was not clean. Next day I insisted on what was promised as advertised and all was working and in place by the time we arrived back in the evening except for things being cleaned thoroughly. It seemed they were open to suggestions but didn't seem to know what they should do to run a hotel. It seemed as though they might have been new at it. They will perhaps improve in the future.
Stayed 3 nights in Sep 2024