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Norfolk Inn Paddington

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Breakfast area
Exterior
Garden

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
6-8 Norfolk Square, London, England, W2 1RS
  • Hyde Park
    8 min walk
  • Kensington Gardens
    8 min walk
  • Paddington Central
    9 min walk
  • London (LHR-Heathrow)
    42 min drive

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

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Room

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The price is AU$178
for 1 room
includes taxes & fees
1 Jan - 2 Jan
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About the area

London

A stay at Norfolk Inn Paddington places you in the heart of London, within a 10-minute walk of Hyde Park and Kensington Gardens. .This hotel is 0.8 mi (1.2 km) from Marble Arch and 1.4 mi (2.3 km) from Oxford Street.

What's nearby

  • Hyde Park - 8 min walk
  • Marble Arch - 15 min walk
  • Oxford Street - 4 min drive
  • Kensington High Street - 5 min drive
  • Buckingham Palace - 7 min drive

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London City Airport (LCY) - 49 min drive

Restaurants

  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪It's All Greek to Me - ‬2 min walk

About this property

Norfolk Inn Paddington

Hotel with a 24-hour front desk, a short walk to Hyde Park
Norfolk Inn Paddington offers 31 accommodations with coffee/tea makers. Bathrooms include showers. Housekeeping is provided on request.
Make yourself at home in one of the 31 guestrooms. Bathrooms with showers are provided. Conveniences include coffee/tea makers, and housekeeping is provided on request.
Make use of convenient amenities, which include concierge services and a reception hall.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Internet access

Family friendly

  • Laundry facilities

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Norfolk Inn Paddington Reviews

Reviews

5.0
Rating 10 - Excellent. 34 out of 603 reviews" "
Rating 8 - Good. 98 out of 603 reviews" "
Rating 6 - Okay. 144 out of 603 reviews" "
Rating 4 - Poor. 133 out of 603 reviews" "
Rating 2 - Terrible. 194 out of 603 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Ayodele

Business traveller
Disliked: Amenities, property conditions & facilities
While i wasn't expecting a five star notel, this inn is very dirty and unkept. The tv advertised in the room is tiny and doesnt work. There is no battery in the tv remote control, no rubbish bin in the room just to mention a few. I won't be going to this in again
Stayed 4 nights in Sep 2024

2/10 Terrible

Hazel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACHS everywhere, even in the bed!
Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here
Cockroach in bathroom
Rubbish and roach behind bed
Coackroach by doorway
Shower tray
Stayed 1 night in Sep 2024

2/10 Terrible

Spencer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL- DO NOT STAY- revolting.
I work work in central London during the week and stay in a variety of hotels. I have to say this was the worst hotel I have ever stayed in. Ground floor room, bedroom wall paper falling off all walls, bedding was itchy toilet was absolutely revolting, looked like a seagull had exploded over the window. Shower was tiny and you had to walk sideways to squeeze in and then nowhere to hang a towel so had to rest it on the door handle. Totally horrid, thought about checking out and finding somewhere else. Hotels.com I am angry that you have listed this and thoughts now on your quality.
Stayed 2 nights in Sep 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Claims 2 stars, should be zero.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Silas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, claim 2 stars, should be zero. Show phone and concierge on website, neither are there.
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches
Vile. My room was a basement double room with en suite bathroom that smelt dreadful and was crawling with small cockroaches.
Stayed 1 night in Aug 2024

10/10 Excellent

Lucia

Stayed 1 night in Aug 2024

2/10 Terrible

Sian

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, furniture was old and broken, including the bed. The bathroom was smelly and not pleasant. When we got into the room the blind was not on the wall. We asked for a different room and were told that the blind would be fixed. It was but the blind was of no use as the material was so light that you could see the window frame through it even at night. We couldn't wait to get out of there!
Stayed 1 night in Aug 2024

2/10 Terrible

ejaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Lucy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 10 minutes before leaving! This is has to be the worst hotel I have ever experienced. Do not stay here get the late bus home!
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Stayed 3 nights in Jul 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Ralfs

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor place
Stayed 1 night in Jul 2024

2/10 Terrible

Gerard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The other reviews were spot on. This hotel is dire.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing stay with cockroaches
The advertised picture is/was a whole lot nicer than the room we stayed in. Also i feel like the room we eventually got was given to us as a punishment due to our 2 different check in like experiences. I had arranged to drop off luggage earlier than check in time and was assured we could check in at any time late in the evening (attended a concert at hyde park). At luggage drop off the first man was lovely, found our booking, knew we were dropping off luggage and got us to us fill in the white form, ready for check in later. He was really nice. At 1130pm when we actually checked in the 2nd man was quite rude, aggressive and argued we had lost our room key card. After much deliberation and explanation he got me to fill in another white form(which i had said was completed before). He then deliberated and gave us a key for LG2 but then suddenly changed his mind and gave us LG1. It was very late and we were too tired to complain but there were cockroaches, and constant pigeon noises from outside. Every thing could also do with a bit of a general deep clean. It wasnt particularly expensive but our room was nothing like the picture
Stayed 1 night in Jul 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not cleaned and well maintained. The size was not on the standard with we paid. The toilet was dirty and the shower room only fits for the small kid. it's was a very poor and disappointed experience.. hopefully this comments help facilitate improvements.
Stayed 2 nights in Jul 2024

2/10 Terrible

Joanne

Disliked: Cleanliness, amenities, property conditions & facilities
The property was not all like the photos. I made the mistake of not reading reviews. Vermon ate chocolate i had bought for gifts over night. This must be closed down for health reasons. I woud like my money reimbursed. There is no lift. You have to carry your bags up and down the stairs. I cant believe Exedia are associated wththis accommodation.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Scratch this one off my list.
The room was not serviced during my stay. There was a roll of toilet paper propping the window open. The bathroom door had been kicked open at some point and not repaired—the wood was still splintered and the door didn’t latch. The bathroom curtain was flimsy and filthy
Stayed 2 nights in Jul 2024

2/10 Terrible

DANILO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like property,first arrival on room the bed sheet dirty stain,spring roll wrap scattered on bed,need to request another bed sheet..2nd day there is a mouse running around,when i check my chocolate that i buy on duty free,one of chocolate,mouse ate that.very disapointed thats my gift to my friend.the 3rd thing the reception did not help us to get taxi...
Stayed 2 nights in Jul 2024

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Maintenance,Rat running inside the room,too narrow for the shower,weak pressure for the water,not good for customer services
Stayed 2 nights in Jul 2024

2/10 Terrible

Pramod

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Irshad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No lift
Stayed 1 night in Jun 2024

2/10 Terrible

Jamasp

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely dreadful rooms. Terrible property. Will be asking for a refund.
Stayed 1 night in Jun 2024