2/10 Terrible
Tom
Travelled with partner
25 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel, found the staff on arrival to be rude. No email to tell me I would need my license or passport and was met with rude remarks when I made this apparent. Got to the room and expected with it being a 5 star hotel to be at least clean however the shower was covered in limescale, there was black mould in the shower, splash marks along the floor and the toilet wasn’t cleaned properly. Then to the bed, I have stayed in dozens of hotels in the past year and I genuinely think I would have had a better night sleep from sleeping on the balcony. Then comes to the checkout, I left one of my personal items at the hotel and upon collection of my hand luggage was not informed of this and once I had reached the train station and came to this realisation I rang the hotel and was met with “ohh yeah it was found earlier today”, this wasn’t communicated with me at checkout at all and was told it was my problem and that I’d have to come back to my hotel. Bearing in mind I was on a train heading 3hours away. All in all the WORST hotel I have ever stayed in I would emplore anyone who is looking for a hotel in this area to stay well clear. Absolute ruined our London experience!
Tom
Stayed 1 night in Dec 2024