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Hilton Long Beach Hotel

4.0 star property

Photo gallery for Hilton Long Beach Hotel

Lobby sitting area
Terrace/patio
Interior detail
Fitness facility
Land view from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
701 West Ocean Blvd, Long Beach, CA, 90831
  • Place, The Pike Outlets
    ‪10 min walk‬
  • Place, Aquarium of the Pacific
    ‪13 min walk‬
  • Place, Long Beach Convention and Entertainment Center
    ‪17 min walk‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner

Room, 1 King Bed, Balcony, Corner

7.4 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

7.0 out of 10
Good
(13 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, Accessible, Non Smoking (Hearing Impaired/Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Hearing Impaired)

7.0 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 1 King Bed

Mobility Hearing Accessible Junior Suite with Roll-in Shower

  • Sleeps 3

View all photos for Mobility Hearing Accessible King Room with Roll-in Shower

Hypo-allergenic bedding, down duvets, in-room safe, desk

Mobility Hearing Accessible King Room with Roll-in Shower

  • Sleeps 3

View all photos for Mobility Hearing Accessible King Room with Bathtub

Hypo-allergenic bedding, down duvets, in-room safe, desk

Mobility Hearing Accessible King Room with Bathtub

  • Sleeps 3

View all photos for Premium Room, 1 King Bed (Wellness)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium Room, 1 King Bed (Wellness)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Wellness)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Premium Room, 2 Queen Beds (Wellness)

7.8 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

View from room

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

View from room

Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

View from room

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Wellness King Room

Hand-held showerhead

Premium Wellness King Room

  • Sleeps 3

View all photos for Premium Wellness Two Queen Room

Miscellaneous

Premium Wellness Two Queen Room

  • Sleeps 4

View all photos for Mobility Hearing Accessible Premium Wellness King Room with Tub

Hand-held showerhead

Mobility Hearing Accessible Premium Wellness King Room with Tub

  • Sleeps 3

King Room with Small Balcony

  • Sleeps 2

King Room with Extra Large Balcony

  • Sleeps 2

Two Queen Room with Extra Large Balcony and Outdoor Seating

  • Sleeps 4

Two Queen Beds with Small Balcony

  • Sleeps 4

Mobility/hearing Access Deluxe King Room with Tub High Floor

  • Sleeps 2

Deluxe Two Queen Room Private Keyed Off Floors

  • Sleeps 4

Deluxe King Room Private Keyed Off Floors

  • Sleeps 2

Mobility/hearing Access Deluxe King Room with Roll in Shower High Floor

  • Sleeps 2

Junior King Suite With Balcony

  • Sleeps 2

1 King Junior Suite With Extra Large Balcony

  • Sleeps 2

King Room

  • Sleeps 2

One-Bedroom Presidential King Suite-Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Beds Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Queen Beds Room

  • Sleeps 4

View all photos for Corner King Room with Balcony

Hypo-allergenic bedding, down duvets, in-room safe, desk

Corner King Room with Balcony

  • Sleeps 2

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Bathroom

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(152 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(130 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Long Beach

You'll be centrally located in Long Beach with a stay at Hilton Long Beach Hotel, within a 15-minute walk of Aquarium of the Pacific and Long Beach Convention and Entertainment Center. .This hotel is 2 mi (3.3 km) from RMS Queen Mary and 2.2 mi (3.5 km) from Long Beach Cruise Terminal.

What's nearby

  • One World Trade Center - 3 min walk - 0.3 km
  • The Pike Outlets - 10 min walk - 0.9 km
  • Aquarium of the Pacific - 13 min walk - 1.2 km
  • Long Beach Convention and Entertainment Center - 17 min walk - 1.4 km
  • RMS Queen Mary - 4 min drive - 3.4 km

Getting around

  • Downtown Long Beach Station - 12 min walk
  • Norwalk- Santa Fe Springs Station - 21 min drive
  • Los Angeles Intl. (LAX) - 37 min drive

Restaurants

  • ‪Buono's Pizzeria - ‬9 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Hilton LB Lounge - ‬1 min walk
  • ‪Bubba Gump Shrimp Co. - ‬14 min walk
  • ‪Savoury Fusion Grill - ‬8 min walk

About this property

Hilton Long Beach Hotel

Hilton Long Beach Hotel offers 399 accommodations with laptop-compatible safes and video-game consoles. Beds feature down comforters. 55-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 399 guestrooms featuring refrigerators and MP3 docking stations. 55-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this Art Deco hotel include wireless internet access (surcharge), concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 1.5 miles.
Grab a bite at Grab and Go Starbucks, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Long Beach? This hotel has 31142 square feet (2893 square meters) of space consisting of a conference center and 6 meeting rooms. A cruise ship terminal shuttle is provided at no charge, and self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Grab and Go Starbucks - This coffee shop serves breakfast, lunch, and light fare.
The LOFT - This restaurant serves breakfast and dinner. Open daily.
ENCLAVE - This diner serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 1.5 miles
  • Free cruise terminal shuttle
  • Free shopping centre shuttle
  • Parking on site (USD 35 per night; includes in/out privileges)
  • Covered valet parking on site (USD 40 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • ENCLAVE
  • Grab and Go Starbucks
  • The LOFT

Things to do

  • Fitness classes
  • Gym
  • Outdoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre (31,142 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 15 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels
  • MP3 dock
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 75 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 25 per person
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 35 per night (in/out privileges)
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Executive Meeting
Hilton Executive Meeting Hotel Long Beach Center
Hilton Long Beach Executive Meeting Center
Hilton Long Beach & Executive Meeting Hotel Long Beach
Hilton Long Beach And Executive Meeting Center
Hilton Long Beach Hotel
Hilton Long Beach
Coast Long Beach Hotel
Hilton Long Beach Hotel Hotel
Hilton Long Beach Hotel Long Beach
Hilton Long Beach Hotel Hotel Long Beach

Hilton Long Beach Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1057 out of 1820 reviews
Rating 8 - Good. 274 out of 1820 reviews
Rating 6 - Okay. 214 out of 1820 reviews
Rating 4 - Poor. 117 out of 1820 reviews
Rating 2 - Terrible. 158 out of 1820 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

ISSAM, Frisco

Stayed 3 nights in Sep 2025

10/10 Excellent

Vincent

Stayed 2 nights in Jan 2026

4/10 Poor

Shawn

Business traveller
Liked: Cleanliness
Bar is lacking and no availability during dinner , fridge and TV were unplugged in the room. Fridge made a loud buzzing noise. Toilet paper holder fell out of the wall. No water pressure at all. Checked out early. Not was I was expecting for the higher price point. Very disappointed.
Stayed 2 nights in Jan 2026

6/10 Okay

Martin, Orangeville

Stayed 2 nights in Jan 2026

10/10 Excellent

Leena

Liked: Cleanliness, amenities, property conditions & facilities
Modern, clean hotel with good size room and bath room. Friendly and quick service even with AI.
Stayed 2 nights in Jan 2026

10/10 Excellent

Vicki

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Engineering was helpful.
Stayed 1 night in Jan 2026

6/10 Okay

Malady

Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition, but the tub was a little outdated as were the curtains. It was rusty and wearing out. Everything else was very clean. The front staff wasn’t very welcoming and just seem as if they didn’t want to be there. Overall, it was a nice stay. I would say the best thing was the pool area and the restaurant/bar downstairs that stayed open late.
Stayed 1 night in Jan 2026

2/10 Terrible

Pory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At our arrival at the front desk, the staff member seemed passive and uninterested in checking us in. She didn't greet or welcome us. She asked for our last name, checked us in, and handed us our room key cards. That's it. She barely said 10 words to us. In fact, the entire front desk staff gives the appearance that they are unpleasant to talk to. Mind you, this place was not busy. The hotel is just old and run-down. Our room's fixtures and hardware are old and rusty. The toilet seat moves, and the windows are dirty. Our daughter used the swimming pool, and the skin around her neck turned blue. A quick search suggested the pool might have recently been painted and was not allowed to dry before the water was filled. We recently stayed at the Hilton Regency Waikiki a month ago, and even that location is so much better. The Hilton Long Beach needs to be remodeled, and the staff retrained to provide better customer service. Until then, I will never book with Hilton again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Miishun

Liked: Cleanliness, staff & service, amenities
Stay was above and beyond
Stayed 2 nights in Jan 2026

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Great service and nice hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
All of it!
Stayed 1 night in Jan 2026

8/10 Good

kyung uk, sao paulo

Stayed 1 night in Jan 2026

10/10 Excellent

MIGUEL

Stayed 1 night in Jan 2026

2/10 Terrible

Nicole

Stayed 1 night in Jan 2026

10/10 Excellent

Cole

Liked: Cleanliness, amenities, property conditions & facilities
Staff and hotel was great!
Stayed 1 night in Jan 2026

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Comfortable
Stayed 1 night in Jan 2026

6/10 Okay

Brydee

Stayed 2 nights in Jan 2026

10/10 Excellent

Katherine

Stayed 1 night in Dec 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfy really relaxing
Stayed 3 nights in Jan 2026

8/10 Good

Judith

Liked: Cleanliness, amenities, property conditions & facilities
Water pressure in shower was not great
Stayed 1 night in Jan 2026

10/10 Excellent

ALEXANDRA

Stayed 5 nights in Jan 2026

10/10 Excellent

Ferymie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, safe parking and great location
Stayed 1 night in Jan 2026

2/10 Terrible

Abraham

Travelled with partner
Disliked: Property conditions & facilities
Parking was expensive and the hotel doesn't have enough parking spaces for their guests. Ended up paying 35 a night in just parking alone. Definitely won’t be returning into this location again. The rooms were very humid inside and the windows very dirty. Couldn’t enjoy the small view that I did have.
Stayed 3 nights in Jan 2026

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled moldy, the phone did not work, and the bathroom door locked itself shut. My son shut the bathroom door as he walked out from his shower. I then tried to go in the bathroom, but the door knob froze as if it was locked. It was late and I tried calling staff and made several attempted calls, but every option on the phone had a busy signal. Finally, I had to put my clothes on and go down and talk to the front desk where two male agents and a security guard were hanging out talking. I informed them about the stuck bathroom door and they said they have had complaints from other customers about the same problem. The agents told me that it was after eleven pm and there was no maintenance staff available to help me with the stuck door. They said all they could do is move me to a different room, but it was late and my wife and kids were already asleep and all our luggage was unpacked. I then informed them I would work on getting the door open myself. I then asked them why the room phone was not working and they said they did not know why. At this point it was a moot point telling them about how the room smelled like mold. I was very disappointed in this Hilton property. Also the hallway to the room was filthy with bits of garbage and paper all over like it hadn't been vacuumed in awhile. We cruise out of Long Beach two to three times a year and always stay at a hotel the night before. We will go back to staying at the Queen Mary.
Stayed 1 night in Jan 2026