2/10 Terrible
Julien
Travelled with family and small children
24 Oct 2024
Disliked: Staff & service, amenities
Rip off place that charges you $50 for vallet a day which forces you to park in a public parking in front, which expires at midnight. So every midnight you are forced to get out of bed and renew your parking. What a joke. Then upon arrival I am told there would be an additional resort fee charge granting me access to pool and spa, which I am surprised by as I already paid but agreeing as I wanted to enter the spa. When I go to the spa, which is actually at another building, I am told access not free but rather discounted price. What a joke of a place. I called the manager who insisted that I was wrong and that there is nothing he can do and that I would have to pay to enter the spa, telling me the hotel fee gives me access to it, I said it doesn’t give me access, it gives me the option to pay more! What a lousy customer service.
Julien
Stayed 2 nights in Oct 2024