2/10 Terrible
Renee
Travelled with family, Travelled with partner
1 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not one to usually complain, but this hotel is absolutely awful! Not only did they try to put us in a room that was already occupied, then they gave us an "upgraded" room that was absolutely filthy. The carpet baseboard tri was falling off the walls, there was very questionable substances on the curtains, there was mold on the ceiling and walls of the bathroom, the refrigerator was disgusting and even had a dead cockroach in it! The comforters looked like someone cut holes in it to disguise cigarette burns. The room itself smelled like dog urine. And the added bonus was getting to "overlook the pool", where all of the homeless and literal drug addicts hang out. My husband watched one of them use a lighter and tinfoil on several occasions and then walk over to a nearby bush hideout for some other homeless folks, then come back and use some more (inside the pool gate!) We tried to bring this all up to the front desk the next morning and one of them just kept saying "Oh I'm so sorry, that's awful!" And their "maintenance" guy was sitting in the background talking over us and saying things like, "well, it's the city's fault and there is nothing we can do if the homeless people are staying here. We can't kick them out." Clearly, they know they have a 'problem' but they seem to be in on it, or even friends with these people. It was a wild experience we had.... We will NEVER stay here again, or ANYWHERE near there. Which is sad, because we had planned on coming back.
Renee
Stayed 1 night in Aug 2025
