2/10 Terrible
Barbara
Travelled with family
22 Aug 2024
Courtyard by Marriott
Nice checkin, friendly agent but…
Algae on pool steps
No drinking water at pool
Ice machines both broken
Sign says Ice and Vending machines but no vending machines (and no ice).
Water stain on lampshade by the bed.
No lunch
Woman at front desk today is not nice 8/17/24
No security guards visible ever
Man at pool screaming obscenities at me, calling me the foulest names and talking about killing people in Vietnam and guns and I told the manager, who did nothing!
The next day he said he “couldn’t find him” even though he said he knew who he was when I described him. Evidently he is a long stay customer who is good money for them.
No mention of the kids soccer team that took over the hotel on Saturday. They were just kids so were noisy and took over the entire hotel, running up and down the hallways, knocking on doors etc.
The man with the crazy rant was at the bar Sunday night and I was afraid. I didn’t talk to him. He did not act out, while my family, who were all charged differently for the same rooms, ate dinner with no one else in the restaurant or bar.
We checked out the next morning and my Uber was early so I was rushing to leave and asked the front desk agent to check me out and charge to the cc on file.
The bill then was $89, as my breakfast had not been added yet. That charge generated a spam email saying I was charged $899.
I called the hotel before I found out it was spam. She said the salesperson was at the neighbor hotel, she did not.
Barbara
Stayed 3 nights in Aug 2024