4/10 Poor
Janet
10 Dec 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Festival of Lights Excitement Almost Extinguished
Couldn't book directly through their website because something was glitchy. Valet was not near entrance due to Festival of Lights, and no accommodation was apparent for mobility impairment, such as a golf cart. Check in line placement was awkward. Room wasn't ready until quite a while after check in time. Had to wait for luggage delivery after we finally got a room. Bathroom was dirty, had rusty items, and chipped paint. Windows were dirty and had lots of bug droppings on the sills. Chairs were dusty. Bottom window latch was not operational. Found an item on the carpet from another guest which makes me assume vacuuming wasn't done well. Sheets had stains. No complimentary bottles of water. No regularly expected information regarding hotel ammenities such as room service menu, map of facility or pay tv options was provided. No information about robes and slippers that were provided. Generally didn't feel comfortable due to the overall state of the room.
Liked that the window opened. Liked the pillowcases. Liked the curtains.
TV's in Fitness Center turned on but didn't have any content. Key pad didn't work to change the resistance on exercise bike.
Did not use the spa or pool.
Presidential Lounge and Las Campanas were okay with friendly service.




Janet
Stayed 1 night in Dec 2024