2/10 Terrible
Justyne
8 Dec 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Traumatized birthday room experience.
It was my boyfriend s bday we wanted to have a romantic room with upgraded fireplace. We checked in at 3pm. Happy our room was cozy. We turned on the fireplace which was a remote control operated and it didn’t work. Went to the front desk asking a young man how to work it. Was unsuccessful so ran back down to ask if someone could come take a look. While waiting turned on the TV. It came on then froze after a minute. After an hour the front desk young man came up He couldn’t fix it we also told him about the TV then asked if there was another room available he said he would check and also contact his manager for the fireplace then left. We had made reservations for dinner at 6:00.It’s now 5pm still no help from reception so I called Hotel.com at least 10 times each time after answering all its questions asked and waiting to speak with a customer service it came back saying sorry we re unable to help please call back again. It’s now 5:45 had to rebook dinner reservations then went down to see why it’s we re not being helped.The young man replied oh I was waiting for my manager to response she can give a 10% discount. We gave our phone numbers to be contacted by the manager since the young man was very slow and seems to have a handicapped. The manager never called us back.
Justyne
Stayed 1 night in Dec 2024